AWS Connect Engineer

AWS Connect Engineer

Location: Harrow- 3 days on site

Type: Full-Time, Permanent

Salary: £60,000 - £65,000 + Benefits

Are you ready to be part of a once-in-a-generation transformation that's shaping the future of one of the UK's most iconic institutions? A leading operator in the UK's gaming and entertainment sector is looking for a Systems Support Engineer to join their cutting-edge technology team, supporting applications that serve millions across the nation.

The Role

This is your chance to contribute to a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText-ensuring they remain secure, efficient, and aligned with evolving business needs.

Working in collaboration with internal teams and third-party providers, you'll act as a second-line technical expert-owning incident resolution, proactive maintenance, and application development support. Your work will directly contribute to enhanced customer experiences and improved support services across the UK.

Your Responsibilities

• Provide technical support and second-line incident resolution for a suite of customer and retailer-facing applications.
• Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText.
• Drive system improvements, compliance, and operational resilience using ITIL practices.
• Monitor performance, analyse trends, and implement preventative solutions.
• Contribute to the design and delivery of application roadmaps with a focus on long-term business value.

Your Experience

• Proven experience working within AWS and Azure cloud environments.
• Hands-on experience with telephony/call centre systems, including Amazon Connect.
• Strong background supporting platforms like ServiceNow and OpenText.
• Solid SQL/database expertise (SQL Server, PostgreSQL, MySQL).
• Familiarity with GDPR, PII handling, and data security best practices.
• A strong technical foundation with a collaborative, solutions-oriented approach.
• Knowledge of ITIL v3 for incident and problem management.

If this role is for you, please apply below