AVS Manager, Retail Business Services

Amazon is looking for an AVS Manager in Retail Business Services (RBS). AVS Manager at RBS leads Product Family/ Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.

Key Job Responsibilities

• Deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you.
• Deliver on our commitment to help vendors improve their performance across key retail metrics and ensure their satisfaction with the service.
• Continuously improve the productivity of your team while collaborating closely with Vendor Managers, Retail Category leads, and in country AVS Product Family owners to understand vendors' needs and define the right goals and targets.
• Contribute to continuous enhancements and innovation within the service.
• Act as a business owner who understands the key levers to drive business growth and operationalize those levers across your team.
• Develop, implement, and iterate data, processes, mechanisms, and guardrails to improve the customer experience in an ambiguous environment.
• Build, develop, and manage high performing teams, leading Managers who focus on strategic and operational aspects of vendors' business with Amazon.
• Manage a team of Managers, prioritise strategic initiatives, and provide escalation support as needed.
• Measure success by the performance of internal teams on input metrics and the impact of vendors on creating a great customer experience.
• Identify, action, and provide advice on how to improve business input metrics that drive growth and improve end customer experience, collaborating with other Amazon programs and teams.
• Act as a thought leader in defining success criteria and understanding business needs of Selling Partners in an ever changing business environment.
• Contribute to and lead strategic plans and documents for the organization.

A Day in the Life

Managing a team of Managers, prioritising strategic initiatives and providing escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and the impact of vendors on creating a great customer experience.

About the Team

Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.

Basic Qualifications

• MBA
• Demonstrated success managing a team with a track record of developing a high performing team.
• 10+ years' experience in customer/account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality.
• Min 6 years of people management experience.
• Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions.
• Organisational skills including prioritising, scheduling, time management, and meeting deadlines.
• Written and verbal communication skills. Proficiency in creating Annual Operating plans and P&L impact.

Preferred Qualifications

• Experience managing large cross functional teams.
• E Commerce experience preferred.
• Program management experience.

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Posted: February 23, 2026 (Updated about 23 hours ago)

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