AV Manager

At Fora, technology should feel effortless. As we continue to evolve our workspace experience, we're bringing our audio visual capability fully in house - and we're looking for an AV Manager to lead that journey.

This is a player manager role for a technically strong AV professional who enjoys shaping strategy and rolling up their sleeves. You'll lead our in house AV team, oversee installations and refresh programmes across the estate, support client fit outs, and act as the escalation point for all AV services - while helping define Fora's long term AV roadmap.

As AV Manager, you'll be responsible for building and running a reliable, scalable, and high quality AV service across Fora. You'll manage and develop a small team of AV Engineers, take ownership of AV project delivery, and work closely with senior stakeholders across IT, Operations, Procurement, and Member Experience.

This role suits someone equally comfortable resolving live issues, delivering client demos, and designing technical solutions that work beautifully in premium, live environments.

• Lead the transition from an outsourced AV model to a fully in house service
• Manage, coach, and develop a team of two AV Engineers
• Act as a visible technical lead and escalation point across the business

• Design AV solutions for meeting rooms, collaboration spaces, communal areas, and client offices
• Own and evolve Fora's AV playbook, alongside creating bespoke solutions where required
• Deliver AV refresh programmes, replacement works, meeting room upgrades, and minor works
• Project manage AV fit outs for clients opting into Fora AV systems
• Support larger customers with specific needs, managing and instructing third party suppliers where necessary

• Provide AV demonstrations and walkthroughs to clients considering or purchasing AV services
• Deliver training sessions and guidance to internal teams (Client IT, Member Experience, Operations)
• Collaborate closely with senior stakeholders to align AV capability with wider business needs

• Act as the escalation point for AV incidents, ensuring timely resolution and clear reporting
• Manage third party hardware suppliers and installation partners alongside Procurement
• Maintain and enhance ambient sound systems across all sites
• Ensure all work is delivered safely and compliantly, with strong adherence to health & safety standards
• Own the creation and ongoing review of AV RAMS and installation standards
• Report on AV ticket volumes, identify trends, and proactively reduce recurring issues
• Maintain accurate AV asset data, documentation, and user guides
• Work closely with the wider IT Infrastructure Team to resolve cross functional issues

You're a confident, credible AV leader with strong technical depth and a collaborative, delivery focused mindset.

You'll bring:

• 2-3 years' experience leading a small technical team or operating as a senior/principal AV engineer
• 3-5 years' experience in customer facing roles, delivering demos, training, or technical explanations to non technical users
• Strong hands on experience designing, installing, configuring, and supporting AV systems in commercial office environments
• Proven technical experience with Yealink, Logitech, Bose Videobar, and Dante audio systems
• Experience managing AV projects end to end (refreshes, replacements, meeting room upgrades, minor works)
• Comfort working in live workspace environments, with strong awareness of installation safety and compliance
• Competent use of power tools
• Experience managing third party suppliers, including hardware vendors and installation contractors
• Familiarity with AV control systems, networked AV, DSP configuration, and digital signage
• Experience working within multi disciplinary teams
• Background in an ITIL aligned environment, with a solid understanding of core ITIL principles
• Good working knowledge of Microsoft Office
• Networking and project management certifications desirable

• A rare opportunity to build and shape an in house AV function
• High visibility role with real autonomy and influence
• Work across beautifully designed, premium workspace environments
• A collaborative culture that values quality, care, and ownership
• The chance to balance strategy, leadership, and hands on technical wor

At The Office Group, we believe work should enhance your life-not compete with it. That's why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way.

• Core working hours with flexibility- because life doesn't run 9-5
• Two weeks 'Work from Anywhere' - swap your desk for a beach, a mountain anywhere that inspires you

• 28 days' annual leave + bank holidays
• Your birthday off - celebrate you
• Buy additional annual leave to create even more time for what matters

• 5% matched pension scheme - supporting your future
• Life assurance for peace of mind
• Discounted gym membership to keep you feeling your best
• Health cash plan - supporting day to day medical expenses
• Mental wellbeing support - confidential in person or online therapy sessions

• Cycle to Work Scheme
• Season Ticket Loan to make your journey easier and more affordable

• 25% off at Fora cafés - your morning coffee just got better
• 2 x volunteer days / year