Automotive Technical Solutions Specialist

About The Role

Join the RAC as an Automotive Technical Solutions Specialist

Are you a seasoned vehicle technician ready to step away from the tools and into a role where your expertise drives real-time solutions? We're hiring an Automotive Technical Solutions Specialist to support our frontline teams and customers from our iconic Bescot office.

Whether you're a master technician, roadside patrol, or automotive diagnostics specialist, this is your chance to apply your hands-on expertise in a dynamic, customer-focused environment.

• No hands-on repair work - use your diagnostic skills to guide others.
• Work-life balance - 4-on, 4-off shift pattern between 7am-9pm.
• Career longevity - ideal for experienced technicians seeking a less physically demanding role.
• Impactful work - help RAC patrols achieve first-time fixes and reduce unnecessary callouts.

What you'll do

As a Technical Solutions Specialist, you'll play a crucial role in providing real-time motor vehicle technical support and solutions to RAC customers and frontline colleagues. You'll be the go-to expert for breakdowns, offering mechanical insight and guidance to ensure effective vehicle repair and resolution at all parts of the breakdown journey.

• Deliver expert mechanical and technical solutions via multiple communication channels
• Use your diagnostic toolkit to influence roadside deployment decisions and optimise job outcomes
• Provide live, dynamic diagnostic assistance to roadside teams-helping mechanics and patrols achieve first-time fixes
• Support contact centre teams with remote mechanical resolutions to reduce unnecessary attendances
• Maintain and enhance the RAC's technical knowledge base with your mechanic's perspective
• Occasionally support at roadside or other office locations when needed

What you'll need

• NVQ Level 3 in Motor Vehicle Engineering
• Experience with EV systems, OEM diagnostic tools, and complex fault finding
• Strong communication and problem-solving skills
• A proactive mindset and ability to adapt quickly in a fast-paced, mechanic-led environment

As an Automotive Technical Solutions Specialist at RAC, you'll get benefits that go the extra mile

• £43,000.00 + an annual performance bonus tied to company EBITDA performance, giving you the chance to share in the success you help create
• Share in our success - Join our colleague share scheme for free to benefit from the future growth of the business
• Free RAC Ultimate breakdown cover - From your very first day.
• Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax.
• Generous holidays - 256 hours holiday each year.
• Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits).
• Wellbeing support - 24/7 confidential support helpline for you and your family.
• Exclusive discounts - Save on tools, tech, holidays, and more through our Orange Savings portal.

Why RAC?

For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.