Automotive Service Advisor 35K OTE Independent

Automotive Service Advisor - Independent & Family-Run (No High-Pressure Targets)

Are you an experienced Service Advisor or customer-focused professional tired of aggressive dealership targets? Join our trusted, independent garage in Tonbridge, where we prioritize genuine customer care and quality service over high-pressure sales.

About Us

We are a trusted, independent, family-run garage that has proudly served the Tonbridge community for over two decades. Our business thrives on honesty, reliability, and excellent workmanship, which has earned us a highly loyal customer base and a fantastic local reputation. Unlike high-pressure environments, we operate with complete transparency, making sure every customer feels valued and well-informed. If you want to work in a stable, welcoming, and friendly workplace within an established independent team, this is the garage for you.

What is in it for you

• Salary: £30,000 - £35,000 per annum (Depending on Experience) + bi-annual, company-wide performance bonuses based on collective success.
• Hours: Monday to Friday, 8:00 am - 5:30 pm. Saturdays are just one per month (usually the second Saturday of the month), 8:00 am - 1:00 pm.
• Perks: 30 days of annual leave (including Bank Holidays and a 3-day Christmas shutdown), job security in a genuinely supportive team environment, and zero aggressive individual sales targets.

What you will be doing

• Customer Care: Acting as the primary point of contact for our customers, overseeing the entire customer journey from initial booking to vehicle collection.
• Diagnostics & Workshop Communication: Translating technical workshop updates from our technicians into clear, professional, and approachable advice for customers.
• Workshop Scheduling: Keeping the daily workflow organized by efficiently managing customer bookings and repair schedules through our GDS system.
• Client Relations: Maintaining the exceptionally high standards of honest service that our long-term, local customers expect.

Requirements

A background in a customer-facing role is required (experience within the automotive industry is highly preferred). You must be highly organized, confident using computer systems, and have a natural commitment to honesty and transparency.

Commutable Locations

This role is based in Tonbridge, making it an easy commute from Tunbridge Wells, Sevenoaks, Maidstone, and Kings Hill.