Automotive Service Advisor

If so, you could be just who we, at Waylands Automotive, are looking for!

We're currently looking for a Service Advisor for our Volvo dealership in Bristol.

Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales.

Responsibilities

This role is to act as the liaison between our customers and service technicians and to be the face of the business when customers come in for service and repair. Your responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, and conducting inspections.

Duties will include:

• Communicating with customers regarding their vehicle needs.
• Maintaining positive relationships with customers to ensure repeat and return business.
• Using online bookings, phone calls, and in person interactions to schedule and book appointments, vehicle drop offs, and pick ups.
• Keeping customers updated about the status of their vehicle through the workshop.
• Liaising with technician colleagues about vehicle statuses and ensuring vehicles are ready for customers on time.

About You

• You'll be an active listener and an excellent communicator.
• You'll adopt a positive attitude with all customers.
• You'll take ownership of the role and make it your own.
• You'll find job satisfaction in providing outstanding service to our customers.
• You'll be comfortable working to deadlines.
• You'll have a full UK driving licence.
• If you have Service Advisor experience, that's great, but we are happy to train anyone with some customer service experience.

Salary, Hours and Benefits

• 8:00 am - 6:00 pm Monday Friday; Saturday 8:00 am - 1:00 pm on a rota basis.
• Base salary of £30,000 plus department bonus scheme.
• 31 days holiday per year (including Bank Holidays; some may require coverage).
• Benefits platform with employee support programme.
• Discounted rates for vehicle parts and servicing.
• Opportunities for training and career progression.
• Contributory pension scheme for eligible staff.
• Life insurance 3 salary.

Why Waylands?

Waylands is an independent family owned car dealer. Our company value-"our people are at the heart of our success"-was demonstrated when we won the AM Dealer Group of the Year award for the sixth year running.

Our commitment to providing the highest quality service and the pride we take in our company have earned us a glowing reputation built over many years of hard work.

We like to grow our own talent, promote people and offer a range of development and training. We recruit talent over experience.

We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger. If you're interested in learning more, we'd love to receive your application.

Closing Date: 29/07/2026

Location: Waylands Volvo, Bristol