Automotive Service Advisor - Quality Motor Group

Service Advisor - Family-Owned Culture & Manufacturer Training

Are you an experienced customer service professional looking to accelerate your career with one of the South West's largest family-owned dealer groups? We are looking for a dynamic Service Advisor / Automotive Customer Service Representative to join our fast-paced, friendly team at a premier dealership in Trowbridge, where your loyalty and hard work are truly rewarded.

About Us

At our dealership, we do things differently. As part of one of the South West's largest family-owned dealer groups, we combine the structure and exciting career opportunities of a major automotive employer with the warm, supportive environment of a family business. We are deeply committed to our staff's well-being, recognition, and reward. When you join our busy Trowbridge Service Department, you aren't just getting a job-you are gaining a team that feels like family, alongside access to top-tier, best-quality manufacturer training and development from both our brand partners and internal Group staff.

What is in it for you:

• Salary: Competitive Pay & Benefits (Discussed at interview stage) with fantastic opportunities for financial growth and career progression.
• Hours: Full-Time / Shift details to be confirmed upon application.
• Perks: Comprehensive company benefits package, ongoing manufacturer-approved training, career development pathways, and a workplace culture that prioritizes your well-being and rewards your commitment.

What you will be doing:

• Customer Experience: Greeting customers warmly, listening to their vehicle concerns, documenting issues accurately in our system, and following up to ensure total satisfaction.
• Service Coordination: Conducting vehicle inspections, providing detailed service reports, and clearly explaining recommended car repairs, vehicle maintenance, and accurate job estimates to customers.
• Workflow Management: Scheduling appointments, managing the service department's calendar, and coordinating closely with our workshop technicians and mechanics to ensure timely completion of repairs.
• Qualifications: Previous experience as a Service Advisor, Service Receptionist, or a similar fast-paced retail customer service role is preferred. You must have strong communication skills, excellent problem-solving abilities, proficient computer skills, and a valid driving licence. Knowledge of automotive systems is a distinct plus.

Commutable Locations:

This motor trade role is based in Trowbridge, making it an easy commute for candidates looking for jobs near Melksham, Westbury, Bradford-on-Avon, and Warminster.