Automation Programme Manager

Why LNER?
We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?
We are seeking a highly motivated, dynamic, and experienced Programme Manager to lead our Business Process Improvement (Automation) programme. As the Programme Manager, you will play a pivotal role in driving organisational efficiency, effectiveness, and innovation by overseeing the planning, execution, and successful delivery of strategic business process improvement initiatives. Working closely with the Head of Business Transformation, this role requires a seasoned professional with a proven track record in programme management, business process optimisation, and stakeholder collaboration.

This is a vital component of the Business Process Improvement workstream, supporting across three areas:

• Automation Discovery: Process and tasks mapping across HQ.
• Low/ No Code Solutions: i.e., PowerApps. E.g., Performance Planning tool, Engineering Assurances Processes, and Customer Experience, for People Management.
• Deploying Digital Workers / Assistants: new digital tools deployed across HQ.

This role requires a seasoned professional, and excellent influencer, problem solver and stakeholder collaborator. Other responsibilities include;

Programme Leadership:

• Develop and implement a comprehensive programme strategy for Business Process Improvement aligned with organizational goals.
• Lead and inspire cross-functional teams to achieve project objectives within scope, timeline, and budget constraints.
• Act as a liaison between executive leadership and project teams, providing regular updates and ensuring alignment with strategic priorities.

Business Process Analysis:

• Work closely with key external suppliers involved with process mining and mapping.
• Run workshops with internal users to understand and prioritise opportunities and create a pipeline of opportunity.
• Conduct thorough assessments of existing business processes to identify areas for improvement, efficiency gains, and innovation opportunities.
• Collaborate with stakeholders to define key performance indicators (KPIs) and establish benchmarks to measure the success of process improvement initiatives.
• Use tools such as UiPath Automaton Hub to track and manage the portfolio.

Project Planning and Execution:

• Develop detailed project plans outlining tasks, timelines, resource requirements, and milestones.
• Implement project management best practices to ensure successful and timely delivery of process improvement projects.
• Monitor and report on project progress, addressing issues and risks proactively to keep the programme on track.

Stakeholder Engagement:

• Cultivate strong relationships with internal and external stakeholders to garner support and ensure alignment with programme objectives.
• Facilitate communication and collaboration across different business units to promote a unified approach to business process improvement.
• Reporting and governance for the programme.
• Updating regularly at the periodic meetings.

Change Management:

• Develop and implement change management strategies to ensure smooth adoption of new processes and technologies.
• Provide leadership and guidance to teams and individuals affected by process changes, fostering a positive and adaptive culture.

Quality Assurance:

• Implement robust quality assurance processes to validate that process improvements meet defined standards and expectations.
• Conduct regular reviews and audits to ensure continuous improvement and adherence to best practices.

What you'llneed:

We're looking for a strategic thinker, adept at leading cross-functional teams and passionate about driving continuous improvement. You'll also need;

• Proven experience in programme management with a particular focus on Business Process Improvement.
• An understanding of rail and transport industries would be an advantage.
• Strong understanding of business process analysis methodologies and tools.
• Exceptional leadership, communication and interpersonal skills.
• Project management certification (e.g., PMP) is highly desirable.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies.
• Ability to navigate complex organisational structures and build consensus.

Come Join us in shaping and transforming the future of LNERs landscape!

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey - and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

Disclosure and Barring Service(DBS) Check

If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there is evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.

Medical screening

We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will arrange a pre-employment medical for you at a time and place to suit you. The sooner, the better, so please be flexible with your availability.Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team.

What next?

Start your journey here - Apply now!