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Audio Visual Service Engineer (L3)
Posted 5 hours 31 minutes ago by TXP
£35,000 - £42,000 Annual
Permanent
Not Specified
Other
London, United Kingdom
Job Description
Job title: Audio Visual Service Engineer
Role Type: Permanent, Full time
Location: London
Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work.
Key Responsibilities:
- Provide incident, request, change, and problem management support.
- Troubleshoot AV issues, meet SLA targets, and perform root cause analysis.
- Monitor systems, escalate issues, and suggest service improvements.
- Support remote and on-site upgrades and contribute to knowledge sharing.
- Collaborate with project teams and attend regular reviews and client meetings.
- Participate in on-call rota and occasional planned on-site support.
Required Skills & Experience:
- 2+ years in AV support within a service operations environment.
- Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones).
- Proven L2-L3 support experience, excellent communication, and problem-solving skills.
- Ability to manage workloads, work flexibly, and collaborate effectively.
