Atención al cliente (Compliance) - Español, Inglés y Francés

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

The TRG Analyst mission is to attend customers and agents calls to solve their requests providing a good service, analyze transactions stopped by Compliance filters in real time and identify suspicious activities, contributing to minimize the risk of fraud and AML- FT activities.

ROLES & RESPONSIBILITIES

• Review of customer KYC
• Identify any possible suspicious activity, using the tools provided by the company and the knowledge of the current legislation related to money laundries in every country were Ria operates.
• Analyze in detail the orders detected as suspicious to warrant the legal compliance of every wire.
• Receive and analyze the documents sent by the agents and customers and assure that it's correct, complete and meet the internal and correspondents compliance policies.
• Approve all orders after review they meet all the legal and policies requirements.
• Work together and maintain a constant and fluent communication with the correspondents to warrant a better customer service.
• Communicate the agents (direct customers) through the system the reason why the order status has been placed on hold and request the necessary documents to release the order.
• Send to the correspondent all legal documents in case they requested.
• Receive calls from final customers and agents and clarify doubts about the order status.
• Collaborate to any investigation done by legal entities.
• Prepare reports for local compliance officers to reflect the results of suspicious activities detected.

POSITION REQUIREMENTS

• Communication skills.
• Multitasking.
• Capacity to identify priorities.
• High level of English and a French

Working Schedule:

• Sunday to Thursday: 10:00 AM to 7:00 PM
• Days Off: Friday and Saturday