Associate Director, HR Operations & Shared Services

Associate Director, HR Operations & Shared Services Birmingham , AL - Onsite

Posted: 2026-01-30

Employment Type: Contract-to-Hire

Pay Rate: $ 60 Hour

Associate Director, HR Operations & Shared Services

Our client is hiring a leader to drive a high-impact HR transformation-modernizing Shared Services and HR Operations while building a future-state operating model. You'll sit at the center of people, process, and change, partnering across HR COEs and enterprise stakeholders to create a scalable, best-in-class service delivery engine.

Benefits & Extras

• High-visibility role leading a critical strategic initiative
• Direct partnership with HR leadership and cross-functional stakeholders
• Build a future-state HR operations model from the ground up
• Variety and momentum-strategy, execution, and change in one seat
• Opportunity to shape service delivery, governance, and team capability
• Meaningful impact on how employees experience HR support
• Fully Remote / 6-9 month Contract-to-Hire

Compensation

$60/hr

What You'll Be Doing

• Lead the evolution of Shared Services and HR Operations to support "Movement of Work" transitions
• Design and implement the future-state operating model and org structure
• Partner with COEs and stakeholders to ensure smooth handoffs and adoption
• Build team capability through competency frameworks, training, and career pathways
• Standardize workflows, documentation, intake, case management, and escalations
• Drive change management, communications, and readiness strategies
• Establish governance, SLAs, KPIs, service catalogs, and tiered support models

What You'll Need to be Considered

• Experience leading HR Shared Services/HR Operations transformation and operating model design
• Strong change leadership and stakeholder influence across COEs and enterprise partners
• Ability to build scalable service delivery (governance, SLAs, metrics, service catalogs)
• Process optimization and knowledge management expertise
• Comfort designing tiered support and location strategies (including offshore/global models)
• Familiarity with HR tech platforms (Oracle HCM, ServiceNow HRSD, UKG, iCIMS)