Associate Director - Estates Maintenance, Capital & Compliance

Overview There's a place for you at CNWL. We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career. With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.

NHS AfC: Band 8c Main area: Support Services - Estates & Maintenance. Grade NHS AfC: Band 8c. Contract: Permanent. Hours: Full time - 37.5 hours per week. Job ref: 333-C-QTS-0006-A.

Site 350 Euston Road, Town London

Salary £85,431 - £97,148 p.a inc HCAS

Salary period Yearly

Closing 22/09/:59

Job overview The post holder is primarily responsible for:

• Oversight and responsibility for the successful commissioning and delivery of Estates Maintenance, Capital Management and Compliance services across the QTS Estates portfolio and commercial projects.
• Co-ordinating the development of both QTS's and our client's strategies for Estates Maintenance, Capital Management and Compliance services.
• Spearheading the development and management of the quality assurance process across Estates Maintenance, Capital Management and Compliance services, incorporating benchmarking standards where required.
• Playing a lead role in the identification, bidding, acquisition, integration, management and review of commercial projects and new business opportunities for QTS, relevant to the areas of responsibility.
• Leading on the development of policies for the services within their portfolio; informing and defining QTS's policies, processes, procedures and systems.
• Promoting and delivering a continuous service improvement culture within all teams, services and service partners and informing, creating and delivering programmes for improvement as required.

Maintaining a good knowledge of all relevant legislation, standards, best practice and emerging policies from Government departments, industry bodies and other relevant organisations.

• Actively role-modelling the behaviours that reflect the values of QTS.

Main duties of the job The post holder is also responsible for:

• Ensuring appropriate systems, processes, and resources are in place for day-to-day control and to ensure safely operated Estates Maintenance, Capital and Compliance services across the QTS Estates portfolio or commercial projects.
• Providing expert specialist and professional construction, building, engineering and compliance advice to other estates staff, directors and senior management.
• Ensure that the QTS Executive team are well sighted on performance against areas of statutory and mandatory compliance and that key risks are identified, and appropriate action is taken.
• Deputising for the Deputy Director of Operations as and when required, within the fields of Estates Maintenance, Capital and Compliance services. When doing so shall exercise their reasonable judgment to continue to deliver all QTS agreed strategies, policies and procedures, assuming the day-to-day accountability and responsibility as the Deputy Director of Operations (Estates Maintenance and Capital) for the duration of their absence.

Organising their daily workload to complete the tasks in the given priorities, whilst meeting all quality standards, service level agreements and compliance requirements.

Always ensuring confidentiality, only releasing information obtained during employment to those acting in an official capacity or within the parameters of QTS's Policies and Procedures.

Working for our organisation Kindly note, if your application is successful and you are shortlisted, the 1st interview is scheduled to take place on Microsoft Teams over October 1st & October 2nd.

Quality Trusted Solutions (QTS) are a wholly-owned subsidiary of Central and North West London NHS Foundation Trust (CNWL).

Formally CNWL's in-house estates and facilities department, following incorporation as a limited liability partnership (LLP) in November 2017, we offer a comprehensive range of estates and facilities management services and products to our clients.

Despite being owned by an NHS organisation, all applicants should be aware that new employees are appointed onto QTS's employment terms and conditions which differ from Agenda for Change. This includes differences to key areas such as pension type and holiday entitlement. For more information, please reach out to a member of our HR & People team at QTS.

Detailed job description and main responsibilities

• Direct line management of the Head of Estates Maintenance, Head of Capital and Compliance Manager.
• Liaises with key stakeholders, as appropriate, to support works associated with utilities and insurance.
• Strategically reviewing, managing and delivering a resourcing strategy and operational capacity plans to ensure that service level agreements and operational standards are met.
• Overarching responsibility for ensuring an effective system for performance management and reporting is in place for Estates Management, Capital and Compliance services within the QTS Estates portfolio.
• Directly lead or support relevant large-scale and strategic projects which require senior involvement, including engagement and collaboration with third parties such as ICBs, other Trusts and Local Authorities.
• Oversight and management of relevant Service Level Agreements (SLAs) and third-party agreements and relationships.
• Development and management of relevant information systems.
• With the Deputy Director of Operations, overarching responsibility for ensuring that Estates Maintenance, Capital and Compliance services are carried out in compliance with appropriate legislation, standards, guidance and best practice including all HTMs and HSE guidance.

Person specification Education & Qualifications

• Educated to degree level or able to demonstrate having produced work to equivalent academic range.
• Technical or engineering qualification.
• Record of relevant training in Compliance Management & Responsibilities across Estates & Facilities.
• Evidence of Continuous Professional Development (CPD).
• Relevant professional registration such as Membership of an Estates institute (MRICS, CIPs, or MBIFM).
• Master's degree in a relevant field (e.g. Engineering, Risk Management, or Healthcare Leadership).
• Chartered status or working towards (e.g. CEng, CFM, or similar).

Previous Experience

• Experience of working within a healthcare environment, preferably NHS and/or Mental Health Services.
• Demonstrable experience of working at senior level within Estates Maintenance, Capital and Compliance.
• Demonstrable track record of management experience in Estates Maintenance, Capital and Compliance delivery for a large, multi-site organisation.
• Extensive demonstrable experience of strategy development.
• Significant project management experience, supported by an in-depth knowledge of project management techniques.
• Experience of developing performance management reports and accountability/responsibility for performance management.
• Experience of maintaining high standards in fast-paced environments.
• Experience of working with specialist contractors.
• Experience of negotiation with third parties, for example NHS Property Services or similar.
• Experience of developing and introducing policy and procedures.
• Public sector experience
• Experience of national returns such as ERIC, PAM and/or PLACE

Other Requirements

• Able to evidence high levels of self-motivation and an ability to work independently while remaining within a team structure.
• A willingness to undergo any relevant further leadership training or accreditation.
• Superb repertoire of people management skills and experience, including developing or growing a team.
• Ability to build constructive relationships with warmth and empathy.
• Excellent communication and interpersonal skills (verbal and written), with an ability to deal with people at all levels in a consistently effective and professional manner.
• Ability to treat all stakeholders with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person.
• Experience of taking others through a change initiative.

Skills & Knowledge

• Detailed knowledge of statutory compliance requirements.
• Knowledge and experience of NHS or healthcare specific requirements.
• Subject Matter Expertise and extensive technical knowledge of Estates Maintenance, Capital and Compliance delivery management.
• Financially aware, with detailed knowledge of budget and contract management. Comfortable undertaking complex financial management & analysis, including development of business cases.
• Skilled in analysis and using data to inform evidence-based decision making.
• Demonstrable commitment and focus on quality . click apply for full job details