Associate Director - Customer Success Management (Insurance)

Skills and Competencies

• Over 8 years of client-facing experience in re/insurance, catastrophe management, risk management, software services, analytics, or related fields
• Passion for delivering well organized, resourceful customer experiences with creativity and strong attention to detail
• Self starter and strong team player who thrives in fast paced, high growth environments, demonstrating ownership and accountability
• Exceptional communication skills with the ability to convey complex concepts to diverse audiences, including proven success in onboarding, supporting, and inspiring customers
• Strong capabilities in strategic account management, project management, networking, influencing, and delivering engaging presentations
• Highly organized, able to work effectively under pressure, and capable of coordinating across teams independently or collaboratively to achieve goals
• Fluency in English, both written and spoken
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can improve processes and drive efficiency, along with interest in responsible AI practices, risk management, and ethical use

Education

• Bachelor's degree in any discipline with a strong academic track record

Responsibilities

• Serve as a senior client success leader responsible for driving strategic account outcomes, strengthening enterprise client relationships, and ensuring clients realize maximum value from Moody's solutions within the Broker Market Segment
• Execute and maintain strategic account plans in close partnership with Moody's sales team
• Retain and grow revenue by identifying expansion opportunities through deep understanding of client business priorities and operations
• Develop and influence effective measures to protect and grow client revenues in collaboration with sales and internal stakeholders
• Build and sustain strong relationships across all levels of client organizations, including senior executives and end users
• Lead and manage client projects such as model evaluations, value of risk development, workflow best practices, and API integrations
• Provide change management and release management support to ensure smooth adoption of solutions
• Manage application and model onboarding, adoption, and ongoing client engagement
• Design and deliver tailored solutions using deep product and client knowledge
• Develop and execute client training plans in coordination with product, training, and support teams
• Represent the Broker Market Segment with Global Client Success Leadership and maintain visibility with RMS senior management
• Act as a representative of Moody's at client meetings, industry events, and conferences
• Travel as required to support client and business needs

About the Team

Moody's RMS is the world's leading provider of analytics and decision science solutions for quantifying and managing catastrophic risks. The team partners with insurers, reinsurers, financial institutions, corporations, and governments globally to help assess and manage exposure to a wide range of natural and man made perils, enabling informed risk decisions and greater resilience.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.