Associate AI Specialist

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Associate AI Specialist to join our Team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

As an Associate AI Specialist in Presales, you will play a supporting role in Sabio's rapidly growing Agentic AI practice. This entry-level position is designed for ambitious individuals early in their career, providing an opportunity to develop into a trusted technical advisor. You'll work alongside senior specialists and engineers to support client discovery, design, and demonstrations of cutting-edge AI and CX solutions. This role is hands-on, with significant exposure to real-world enterprise challenges and solutions.

Key Responsibilities

• Support senior specialists in client discovery workshops, note key requirements, and contribute to solution scoping.
• Assist in building proof-of-concepts, prototypes, and demo environments under guidance.
• Draft solution documentation and contribute to proposals, tenders, and RFP responses.
• Conduct desk research on AI/CX trends, competitor offerings, and emerging use cases.
• Maintain internal demo libraries, use-case databases, and reusable assets.
• Deliver selected demo components during client sessions to build confidence in customer-facing delivery.
• Collaborate with internal teams (Engineering, Product, Sales) to align solutions with Sabio's broader offering.

Skills Knowledge and Expertise

• Basic knowledge of AI/ML principles (Conversational AI, Generative AI, Natural Language Processing).
• Awareness of cloud platforms (AWS, Azure, Google Cloud) and SaaS/CCaaS ecosystems.
• Strong understanding of customer experience and contact centre environments.
• Exposure to APIs and integration frameworks.
• Analytical problem-solving ability with a structured approach to learning new technologies.
• Strong communication skills - able to write clearly and present ideas to colleagues.
• Curiosity and ambition to build a career in AI and Presales.
• Adaptability to changing priorities in fast-paced, high-growth environments.
• Team-oriented, with willingness to support others and learn from more experienced colleagues.

Technologies

• Conversational AI/chatbot platforms (basic exposure).
• APIs, middleware, and integration frameworks.

Qualifications

• Bachelor's degree (or equivalent) in Computer Science, AI, Engineering, or related discipline.
• Relevant internship, project, or research experience advantageous.

Certifications (Preferred / Advantageous):

• Introductory AI/ML certifications an advantage.

This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

• Pension Scheme
• Remote/Flexible work
• Life insurance
• Private health and dental care
• Cycle to work
• 28 days paid holiday a year (this includes three Sabio days)
• LinkedIn Learning
• Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.