Assistant Workshop Manager

As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers' need, they can handle it. Our values are: Entrepreneurship Courage Respect Friendliness

Job Description Summary

The Assistant Workshop Manager supports the Preparation Manager in the day-to-day operation of the workshop, ensuring equipment is prepared safely, efficiently and to the highest quality standards. The role combines hands on operational involvement with leadership responsibilities, supporting productivity, compliance, quality and customer service objectives.

Job Description Person Specification

• Extensive knowledge of the plant or equipment hire industry.
• Previous experience in a workshop supervisory or senior engineer role.
• Strong communication and interpersonal skills.
• Proven leadership and team building abilities.
• Excellent organisational and planning skills.
• Strong customer service focus.
• Commercial awareness.
• Competent IT skills, including Microsoft Office and workshop management systems.
• Good understanding of engineer productivity, utilisation and efficiency targets.
• Ability to work independently, prioritise workloads and make sound decision.

Workshop Operations

• Support the day-to-day running of the workshop.
• Allocate and monitor workloads to maximise engineer productivity and ensure customer deadlines are achieved.
• Carry out final quality inspections where authorised.
• Monitor workshop performance and recommend improvements.

Parts and Customer Support

• Liaise with the Parts Department to ensure timely parts availability.
• Communicate effectively with internal departments, suppliers and customers.
• Support excellent customer service and resolve operational issues where appropriate.

Team Leadership

• Provide day-to-day supervision, guidance and support to workshop engineers and apprentices.
• Coach and mentor staff to improve skills and performance.
• Support induction, training and performance reviews.

Health, Safety and Compliance

• Ensure compliance with company policies and Health & Safety legislation.
• Promote safe working practices and PPE compliance.
• Report and investigate accidents, hazards and near misses where required.

Key Performance Indicators (KPIs)

• Workshop productivity and utilisation
• Equipment turnaround times
• Quality inspection pass rates
• Customer satisfaction
• Health & Safety compliance
• Cost control and workshop efficiency

By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect. We cultivate a culture that fosters innovation, teamwork and growth through our ILEAD leadership principles - Inspire, Link Up, Empower, Care and Deliver.

Our people are our most valuable asset in serving the business community as a trusted local partner in capital goods for industry, construction and agriculture. We offer a comprehensive range of services - from sales and leasing to training and digital transformation. Our proximity to our customers enables us to understand their unique needs, adapt our solutions and continuously improve our offerings, especially in the areas of digital and energy transformation. Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity. Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.