Assistant Venue Manager Nightlife

Overview

Maison Estelle is a private members' club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What's in it for you?

At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

Responsibilities

• Managing the day-to-day operations and activities within the Parlour and Basement ensuring the team deliver an exceptional hosted experience for our members.
• Reviewing sales and beverage costs and GP's, and reconciliating any discrepancies in accounting.
• Liasing with Reservation Depts & host teams to ensure a maximised & cohesive member journey throughout the club.
• To ensure that an effective table reservation system is being used effectively to maximise revenue.
• Assisting in menu planning and pricing and deliver a rich programme of events and original unique selling points which keep our members coming back.
• Proactively managing any member complaints ensuring we follow up so that our members and their guests leave happy with a positive lasting impression.
• Maintaining all department control procedures to ensure the safe delivery of all food and beverage related products in line with UK food safety and health and safety legislation.
• Ensure that the reservations and CRM system is updated with members individual preferences.
• Overseeing creation and development of all training for your team and make sure all colleagues attend training.
• As part of the Management team, delivering the Senior Leaderships Teams vision for the direction and strategy for the whole club in line with the company's expectations.

Qualifications

• Proven experience managing a high-volume late-night venue in a luxury / lifestyle operation.
• You are an inspiring leader who relishes taking responsibility for running late night food and beverage teams and departments.
• Confident in using purchasing, health and safety and food safety, payroll and rota systems.
• Comprehensive knowledge of food and beverage GP %'s, costings and budgeting is a must.
• Stays up to date with current late-night food and beverage trends and best practices.
• Experience in curating a calendar of interesting and creative events within a luxury lifestyle environment.
• Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
• A genuine passion for hospitality and hosting.