Assistant Store Manager (Full-Time)

The Role

As an Assistant Store Manager, you'll be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading, coaching, and developing a high performing team, and role modeling our signature selling ceremony for a world class customer experience. You will be responsible for the successful running and trading of the store in the absence of the store manager.

What You'll Do Commercial Focus

• Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make commercial decisions
• Support the Store Manager in planning and executing effective business strategies that deliver on sales targets
• Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact

Leadership

• Support in building, leading, and nurturing a diverse, inclusive and engaged team to unlock their full potential and support their development
• Deliver clear and consistent communication, impactful feedback, and support with regular development conversations
• Act as a trusted leader and role model, helping to embed our values of Dream, Dare, Care, and Deliver across your team

Customer Experience

• Be a Pandora ambassador on the shop floor - bringing deep product knowledge, passion for storytelling, and a commitment to our brand values
• Inspire your team to create unique, personalised and meaningful moments for customers by role modeling our selling ceremony
• Take ownership of excellent customer service standards and resolve escalated issues with professionalism and care

Store Operations

• Support in daily operational tasks including rotas, stock control, till operations, and managing security, health and safety, and compliance
• Plan staffing levels in line with commercial needs and seasonal trends
• Ensure high shop floor standards, smooth stock management, and overall operational excellence

The Successful Candidate

You'll be a highly capable leader and a passionate team player who thrives in a fast paced environment. You'll bring strong people skills, commercial acumen, and an infectious energy that inspires and elevates those around you.

• Proven experience driving sales and profitability in store
• A passion for driving a culture of exemplary customer service, with the ability to establish and coach a high performing team
• Strong communication and organisational skills with the ability to multitask and prioritise, being adaptable and flexible to changing business needs
• A positive, can do attitude with a contagious enthusiasm for Pandora product and core values
• A growth mindset - someone who thrives on feedback, embraces change, and is always looking to raise the bar
• A well presented appearance with a taste for desirable products and a passion for retail

Why Work With Us?

Our people are at the heart of our success. We're committed to unforgettable career progression and offer a rewards package that's second to none:

• A highly competitive salary
• Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved)
• Generous jewellery uniform allowance to express your style and individuality
• Employee discount to treat yourself and your loved ones
• 'Wear box' access: Select jewellery to wear each time you're working
• Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
• Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid, and more
• Parties, incentives and gifts throughout the year
• Clear career progression and training opportunities, empowering you to grow and succeed

We will be required to work the following days: Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, Sundays.

We are looking to cover 40 hours per week, Permanent.

The rate of pay will be between £31725 - £38400 (Full time equivalent).

If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.

Please click apply to submit your application.

Location: Northern Ireland, United Kingdom of Great Britain and Northern Ireland.