Assistant Store Manager, Calvin Klein - Bicester Village

Assistant Store Manager, Calvin Klein - Bicester Village

The Assistant Manager plays a key role in achieving the highest standards of customer experience and operational performance across the Calvin Klein store. This role requires leadership, tactical execution and a passion for the brand.

Responsibilities

• Lead store teams to generate sales, profit, minimise losses and provide the best possible customer experience while ensuring the store is visually distinctive and impeccably maintained.
• Identify opportunities to grow the business and improve performance through collaboration with other teams.
• Maintain corporate visual merchandising directives and standards for the sales floor and back room.
• Work alongside the visual merchandising team to ensure clear communication and understanding between VM and store teams.
• Partner with the store management team to build on business opportunities and achieve company standards and objectives.
• Focus staff on the importance of quality relationships with internal and external customers, ensuring accountability in building a repeat customer base through spirited service.
• Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
• Communicate to the Store Manager what is driving sales, discuss any issues or priorities and develop strategies to maximise business, ensuring weekly visual presentation action plans.
• Analyse store level reports and create action plans to improve results.
• Assist with manpower planning, identification, recruitment, interviewing and hiring processes; recruit store personnel from a broad range of backgrounds.
• Build bench strength for key positions, including potential successors.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate sales goals, key performance expectations and provide guidance to improve performance.
• Deliver a great customer journey and achieve exemplary mystery shop results.

Qualifications

• Connect to consumers and possess a previous track record of supervisory or specialist roles within a premium or luxury brand.
• Have prior people management experience and act with purpose to resolve conflict and unproductive disagreements.
• Be an effective communicator with the ability to cultivate belonging.
• Collaborate to win and recognise and celebrate the contributions and achievements of others.
• Be courageous in giving feedback that promotes positive behavioural change.
• Adapt quickly and work at pace.
• Be energetic, inspire trust and show a clear presence on the shop floor.
• Approach all issues with a 'can do' attitude and make informed decisions to find in store solutions.

Benefits

At PVH, we understand that the success of our organisation is directly related to the hardworking and dedicated associates who contribute their time and talents. We are committed to providing a competitive and comprehensive benefits programme that offers protection, peace of mind and flexibility designed to support associates both at home and at work.

EEO Statement

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, colour, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job related factors such as skill, ability, educational background, work quality, experience and potential.