Assistant Store Manager

Overview

Are you looking for an opportunity to progress in store management? We're looking for an Assistant Store Manager to join our home store team in Sheffield (S20 7PN) so we could be the perfect match!

What does this role involve?

As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence. You will inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values. The Assistant Store Manager contributes towards the success of the store by:

• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What are we looking for?

• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way

What's important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We fund cutting-edge research and innovation to save and improve lives. We connect with local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill each year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items, and we will continue to build our reuse agenda in the years to come.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group Kaleidoscope and other employee network groups, help create an environment where all colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Benefits

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream - early access to wages as you earn them
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Ready to apply?

To apply, please follow these simple steps: Click the "Apply" button below. You'll be redirected to the BHF Careers page. Complete the application form, submit your CV and upload your employment history.

What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check.

Inclusivity Matters: We are committed to fairness and consistency. We use anonymous CV software during the application process.

Act Swiftly: Early applications are encouraged. We'll be reviewing submissions throughout the advertising period and may close the advert early.

Sponsorship: Please note that we are unlikely to sponsor applicants for this role due to salary criteria.

If you need any adjustments to the recruitment process, please contact a member of the Recruitment team.