Assistant Store Manager - London Opportunities

The Opportunity

As Charles Tyrwhitt continues to grow, we are looking to connect with exceptional retail leaders who share our passion for delivering outstanding customer experiences and developing high performing teams. We're building a network of Assistant Store Manager talent across London for upcoming opportunities within our store portfolio. While a specific vacancy may not be available today, we are keen to hear from experienced retail leaders interested in joining us as new opportunities arise over the coming months.

What You Will Be Doing

The Assistant Manager role is a key function in the store's leadership structure. The main objective is to influence and exceed sales targets, maximise KPI goals, ensure excellent customer service experience, and drive the operational metrics of the store. You will lead and work alongside the sales team to identify and exceed sales opportunities and targets, recognise and coach great performance, and build lasting relationships with customers. You will also manage customer appointments (including corporate clients and wedding parties) and customer feedback with the Store Manager.

Strong selling skills and product knowledge are essential. As Assistant Manager, you will train the team on CT's service and selling standards, and encourage the sales team to utilise all store and business training tools - including commercial reports, VM directives, and courses on the Tyrwhitt Academy - so that all colleagues can perform at their best. You will influence a great culture within the store team, ensuring a professional and enjoyable atmosphere for both the sales team and customers, with a solution led approach.

In addition, you will support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement and HR, Health and Safety, and compliance.

What We Are Looking For

Our work is guided by the 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". We seek hard working, proactive individuals who enjoy collaborating in a creative and entrepreneurial environment.

Required Skills and Experience

• Previous retail management experience
• Proven ability to lead, inspire and motivate others to achieve and work to very high standards
• Coaching and leadership skills
• Highly commercial with strong analytical skills
• Stock management and loss prevention experience
• Knowledge of understanding systems with a good understanding of Microsoft Office
• Strong relationship building skills and stakeholder/customer management

What You Can Expect From Us

Core benefits include:

• Excellent bonus scheme - bonuses are paid quarterly when your store hits target
• Uniform allowance refreshed every 6 months
• Cycle to work scheme, relocation packages and season ticket loans for London stores
• Store fun fund to support parties, treats, social activities and team building events
• The Tyrwhitt Academy for professional development, including product knowledge, customer service and apprenticeship level qualifications, all while earning your full wage