Assistant Shop Manager

Location: Lansdowne Drive LE11 (This is a new store)

Hours: 32 hours per week across Monday to Sunday

Lansdowne Drive Loughborough, 77-79, Lansdowne Drive, Loughborough, LE11 2BX

Employment Type

Full-time

Hours

32 p/w

Purpose

You will support the Shop Manager in all operational aspects of running the shop and assume overall responsibility for the success of the shop in their absence. Creating a friendly warming environment for not only our customers but an environment where individuals are coached and inspired to do their best.

Responsibilities

• Ensure that excellent customer service is always provided by every member of your team.
• Inspire, motivate, train and energise your team to increase sales.
• Provide store performance information as required by the Area Manager.
• Effectively manage stock control and maximise the shop's sales, payroll, waste, and reconciliation performance.
• Deliver sales training to the store team members to develop skills in upselling to ensure opportunities are maximised.
• Manage staff rotas on a monthly basis.
• Ensure the standards for food safety and health and safety are met consistently.
• Ensure that the visual presentation of the shop is in accordance with Birds' brand image.
• Comply with Company policies and operational guidelines.
• Ensure that the very best people are recruited for the shop.
• Lead by example and serve our customers in a helpful and friendly manner, taking the opportunity to upsell products.
• Ensure our displays are fully stocked with our amazing products and customers have plenty of choice to choose from.

Experience

• Supervisory experience, desirable but not essential, with the skills and ability to drive and motivate the performance of your staff.
• A sound understanding of shop operations and standards for success.
• A flexible attitude to working hours.
• Good communication and interpersonal skills.
• A basic and practical knowledge of IT.
• Good standard of English and Maths.
• 4 weeks annual leave, increasing incrementally to 5 weeks after 5 years continuous service, plus bank holidays.