Assistant Shop Manager

Overview

Location: Birds Bakery, 14 High Street, Uttoxeter, ST14 7HT

Hours: 25.5 hours per week across Monday to Saturday

Employment Type: Part-time

Purpose

You will support the Shop Manager in all operational aspects of running the shop and assume overall responsibility for the success of the shop in their absence. Creating a friendly warming environment for not only our customers but an environment where individuals are coached and inspired to do their best.

Responsibilities

• Ensure that excellent customer service is always provided by every member of your team.
• Inspire, motivate, train and energise your team to increase sales.
• Provide store performance information as required by the Area Manager.
• Effectively manage stock control and maximise the shop's sales, payroll, waste, and reconciliation performance.
• Deliver sales training to the store team members to develop skills in up selling to ensure opportunities are maximised.
• Managing staff rotas on a monthly basis.
• Ensure the standards for food safety and health and safety are met consistently.
• Ensure that the visual presentation of the shop is in accordance with Birds' brand image.
• Be compliant with company policies and operational guidelines.
• Ensure that the very best people are recruited for the shop.
• Lead by example and serve our customers in a helpful and friendly manner, taking the opportunity to upsell products.
• Ensuring our displays are fully stocked with our amazing products and customers have plenty of choice to pick from.

Shifts

Must be available to work Monday-Saturday.

Experience

• Supervisory experience, desirable but not essential, with the skills and ability to drive and motivate the performance of your staff.
• A sound understanding of shop operations and standards for success.
• A flexible attitude to working hours.
• Good communication and interpersonal skills
• A basic and practical knowledge of IT
• Good standard of English and Maths
• 4 weeks annual leave, increasing incrementally to 5 weeks after 5 years continuous service, plus bank holidays.