Assistant Shop Manager

Assistant Shop Manager

Location: Colwyn Bay, LL29 7RU

Employment type: Permanent, 28 hours per week.

Salary: Starting full time salary £24,479 a year (£13.45 an hour) pro rate for part time.

Job summary: Work alongside the Shop Manager to keep the shop running smoothly, increase sales, manage shop costs, support and motivate the team, promote Scope and its services within the community, and maintain excellent customer service.

Responsibilities

• Assist in the management of shop operations
• Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers
• Actively promote Scope and its services within the community
• Support the Shop Manager to drive sales and effectively manage stock; also support online selling by identifying suitable items and listing on online platforms
• Help the team deliver excellent customer service
• Deputise for the Shop Manager in their absence

Qualifications

• Proven experience in a customer facing role with responsibility for supervising or leading a team within retail or other service based environments
• Experience working in a target driven environment, focusing on achieving sales or performance goals
• Experience working in a fast paced environment
• Strong team player with a strong work ethic
• Strong communication and interpersonal skills
• IT literacy and numeracy skills
• Legal right to work in the United Kingdom
• Subject to an enhanced DBS check

Benefits

• 35 days annual leave
• Flexible working where possible
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
• Wellbeing incentives such as a discounted gym membership, cycle to work scheme, and more

Equal Opportunity

Scope welcomes applications from people with lived experience of disability and from all backgrounds. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect.

Applications close 11:59 pm GMT on Tuesday 3 June 2026.

You must have the legal right to work in the United Kingdom to apply for this role. We cannot provide visa sponsorship.