Assistant Service Manager

Position: Assistant Service Manager

Location: Manchester

Drive Your Career Forward

An exciting opportunity has arisen for an experienced Assistant Service Manager to join a successful and growing automotive business in Manchester. This role offers the chance to work within a fast paced aftersales environment, supporting the delivery of exceptional customer service while leading and developing a high performing team.

The successful candidate will play a key role in ensuring operational excellence, customer satisfaction, and departmental profitability, while supporting the Service Manager in the day to day running of the service department.

What's on Offer

• Competitive salary with performance related incentives
• Generous annual leave entitlement
• Comprehensive pension and life assurance benefits
• Employee discounts across a range of products and services
• Vehicle purchase and maintenance benefits
• Health and wellbeing support programmes
• Ongoing training, development, and career progression opportunities
• Flexible and family friendly working arrangements
• Community engagement and volunteering initiatives
• Additional employee reward and recognition schemes

Key Responsibilities

• Support the Service Manager in leading, motivating, and developing a team of aftersales professionals
• Help drive a high performance culture where achievement is recognised and underperformance is effectively managed
• Oversee daily service department operations, ensuring resources are utilised efficiently and productivity targets are achieved
• Assist with accurate reporting and departmental performance analysis
• Maintain high standards of customer service and ensure customer satisfaction targets are consistently achieved
• Support continuous improvement initiatives across the department
• Build strong relationships with customers, colleagues, and stakeholders

About You

• Previous experience within the automotive industry is essential
• Strong organisational and administrative skills with experience producing management reports
• Proven ability to work effectively within a fast moving, changing environment
• A positive and approachable leadership style
• Experience coaching, motivating, and supporting teams to achieve business objectives
• Excellent communication and customer service skills
• Results driven with a commitment to operational excellence

Eligibility Criteria

• Experience in automotive aftersales or service environment essential
• Previous supervisory or management experience preferred
• Strong leadership and organisational skills
• Ability to work in a fast paced, performance driven environment
• Excellent communication and customer service skills
• Full UK driving licence preferred
• Right to work in the UK