Assistant Service Manager

Assistant Service Manager

£36,000 basic salary with £50,000 OTE

Coulsdon, Surrey

Permanent, Full Time

Monday to Friday (08:00 - 18:00) 1 in 3 Saturdays (08:00 - 14:00)

Our client, based in the Coulsdon area has a new opportunity for an experienced main dealer Service Advisor to step up in to an Assistant Service Manager role. If you hold over 4 years' worth of relevant experience and you're looking for the next step in your career - this could be your next role in the Motor Trade! Apply with us today.

Duties and Responsibilities include:

• As an Assistant Service Manager, you'll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
• Leading and developing a team of Service Advisors
• Acting as the main point of contact for customer care and escalations
• Handling and resolving customer complaints professionally
• Driving NPS scores and customer satisfaction KPIs
• Reporting performance and insights to senior management
• Overseeing daily operations to ensure a smooth and efficient service department
• Supporting wider Aftersales objectives and continuous improvement

Your background & skill:

• Proven experience as a Service Advisor or higher in a car main dealership.
• Ability to lead from the front in a busy, pressured environment is essential.
• Automotive dealership skills and experience are essential.
• Well-presented and hold excellent interpersonal organisational skills.