Assistant Restaurant & Bar Manager

ASSISTANT RESTAURANT & BAR MANAGER

£29,000 per annum + monthly service charge payment

Benefits

• 4 weeks holiday rising to 5 weeks with service
• 8 bank holidays
• Free car parking
• Employee uniform
• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme
• Birthday off paid
• Complimentary overnight stays
• Complimentary lunch/afternoon tea
• Service related holiday

The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels, a private group of quality hotels of distinction just outside London. 4 Star, award-winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.

The hotel has two restaurants - RG's Fine Dining Restaurant and Elements Brasserie & Bar for more informal dining. We also operate a range of beautiful private dining rooms for functions, weddings, celebrations, conferences and other events.

For a full list of facilities and sample menus, please see our website.

The Role

Working in our RG's Fine Dining Restaurant & Elements Bar the Assistant Restaurant & Bar Manager will have responsibility for the service of food and beverage to residents, spa guests and local visitors. Service for guests covers breakfast, lunch and dinner 7 days per week so candidates must be available for flexible shift patterns, working 40 hours per week across 5 days including weekends.

Main Duties

• Ensuring the restaurant is prepared for service
• Ensuring employees are given a service brief and are allocated duties for their shift
• Meeting and greeting guests
• Taking guest orders
• Effective rostering of employees
• Supporting the Restaurant Manager with the recruitment, induction, training and coaching of new employees
• Coaching a team of 18 employees to develop their skills and ensure service standards are met
• Serving food and beverage including alcoholic beverages
• Completing satisfaction checks and acting on all feedback
• Resolving any service issues
• Presenting bills to guests and taking payment
• Ensuring the restaurant is reset at the end of the shift ready for the next service
• Ensuring work area is clean and tidy before closing

Requirements

• Smart appearance
• Excellent communication skills with a passion for guest service
• Management or supervisory experience within a quality food service hotel/restaurant required
• Ability to manage and motivate a team of waiters/waitresses to ensure excellence
• Must have your own transport due to our location and the shift work required for this role