Assistant Resident Service Manager

Our client is seeking an energetic, customer-focused Lettings & Property Manager to take ownership of an exciting Build-to-Rent portfolio in Reading. Covering two modern schemes totalling 220 apartments, you'll play a central role in delivering an exceptional resident experience while driving leasing performance from first enquiry through to move-in and beyond.

In this role, you'll be the face of the development, leading day-to-day operations on site, building a vibrant resident community, and ensuring the highest standards of presentation, service, and engagement. This is a hands-on, high-impact position where no two days are the same, offering real autonomy and the chance to shape the success and atmosphere of a growing residential community.

If you thrive in a fast-paced environment where customer experience, operational excellence, and community building come together, this is a standout opportunity to make your mark!

Key Responsibilities:

• Take full ownership of the resident journey, from enquiry and viewings through to move-in and ongoing tenancy management.
• Drive leasing activity by responding to enquiries, conducting viewings, and converting interest into successful lets.
• Ensure communal areas and apartments are always presented to a best-in-class standard.
• Act as a key point of contact for residents, delivering outstanding customer service and resolving issues efficiently.
• Build and nurture a strong community through events, communication strategies, and resident engagement initiatives.
• Coordinate maintenance, contractor appointments, and defect resolution to maintain service levels.
• Oversee tenancy administration, including vetting, documentation, check-ins/outs, and deposit returns.
• Support Health & Safety compliance across the development.
• Coach, develop, and motivate on-site team members to deliver consistently high performance.

Your Requirements:

• Proven experience in lettings, property management, or Build-to-Rent environments.
• Strong customer service mindset with a proactive, solutions-focused approach.
• Confident communicator with excellent written and verbal skills.
• Highly organised, detail-oriented, and able to manage multiple priorities effectively.
• Personable, outgoing, and passionate about creating great resident experiences.
• Commercial awareness and solid financial understanding.
• Tech-savvy, with confidence using systems and social media platforms.

Please call me on or connect with me on LinkedIn (Johan Keutcha) and send me a message there.