Assistant Resident Service Manager - The Cavalry, Arborfield, Reading Management The Cavalry

To provide on site lettings and property management services to exciting build to rent residential schemes in the Thames Valley - The Cavalry has a total of 220 apartments across the two schemes.

To be the first point of contact from enquiry stage, viewing the property through to resident move in.

To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development.

• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
• Coach, train, develop and engage site team members
• Reporting building issues to the relevant member of the team
• Clear communication of important information, ensuring appropriate channels are used
• Responding to rental enquiries, booking in and conducting viewings and agreeing offers
• Completing all applicant vetting in line with Savills procedures
• Processing offers and completing all tenancy documentation
• Provide first class customer service to residents
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Creating a community feel through communication, events and innovations
• To act as first point of call next to the RSM for residents to report maintenance issues or other requests
• Co ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• To support the RSM to ensure H&S statutory requirements are meet across the development
• In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

• Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy
• Strong financial management skills

Working Hours - 5 days over 7 - 8.30am-5.30pm or 9am - 6pm

Salary - £32-35K + up to 10% discretionary bonus