Assistant Reception Manager

Birmingham's Grand Hotel on Colmore Row is housed in one of the city's most iconic buildings; a landmark Grade II listed property combining beautifully restored original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel Birmingham features 185 bedrooms and extraordinary suites, a glamorous cocktail lounge bar, a British brasserie serving cuisine with a touch of French flair, and eight magnificent meeting and event rooms - as well as our spectacular Louis XIV-style Grand Ballroom.

We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

As Assistant Reception Manager you will bring your personality and flair to help lead our team to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

What the role involves

• Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships.
• Motivate the team by leading from the front with confidence; being dynamic and positive at all times.
• Direct and coordinate the activities of the front desk to ensure the team is efficient and runs smooth operations in order to produce excellent feedback and guest satisfaction.
• Listen to any issues a guest may have, contacting the appropriate individual or department as necessary to resolve guest issue.
• Make sure the team is well trained, friendly and offers great engagement and efficient check in and check out service for guests.
• Be fully conversant in all hotel and local amenities, and be polite, courteous and helpful to guests at all times.

What you can bring to the role

• Strong leadership skills, as demonstrated in a similar role within a front of house setting.
• Warm and genuine nature, someone who can make people feel at ease.
• Ability to confidently, clearly and politely pass information to all guests.
• Promote a positive attitude and display the ability to 'make things happen' to achieve or exceed anticipated results.
• Highly customer service oriented.
• Fully flexible approach to work and able to work shift patterns through weekdays and weekends.

At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following:

Benefits

• £32,445 per annum - 40 hours over 5 days, including evenings and weekend shifts - plus gratuities and service charge to help your earning potential.
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family.
• 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location.
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods.
• Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Annual complimentary stay at The Grand Hotel or any De Vere property of your choice and additional monetary rewards for reaching long service milestones.
• Extra paid day off for your birthday, along with a £20 love to shop voucher.
• Inclusive multifaith prayer room accessible any time for all team members.
• Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Career development opportunities and apprenticeship programmes.
• Regular team appreciation events and monthly recognition programmes.
• 31 days holiday each year, increasing annually up to 33 days.
• Company Life Assurance scheme, ensuring financial security for your loved ones.
• Venue closure over the Christmas period allowing you time off to enjoy the festive season.