Assistant Pub General Manager

Job Identification: 209408

Job Category: Food and Beverage

Job Schedule: Full time

Salary: £31,434/year plus service charge

Benefits

• Salary: £31,434 plus an expected annual service charge of £5,000-£6,000
• Travel perks - 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at Hilton hotels through the Go Hilton travel program
• Employee stock purchase program (ESPP) - invest in Hilton shares at a 15% discount
• Paid parental leave for eligible team members, including partners and adoptive parents
• Personalized caregiving concierge services
• Crisis concierge support during loss events
• Mental health resources - free counselling and support through the Employee Assistance Program (EAP)
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Smart uniform provided
• Free and healthy meals when on duty

Benefits availability may vary depending on the team member's location and terms and conditions of employment.

Venue - Blue Boar Pub

Situated in the heart of Westminster, the Blue Boar Pub is a modern gastropub with a focus on traditional tavern fare. 300 metres from the Houses of Parliament, the pub is known for warm service and original artwork inspired by political satire.

Typical Day

• Delight guests - bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special.
• Ensure seamless beverage operations - manage all beverage operations for selected banquets and outlets, ensuring top tier quality, service, and profitability.
• Drive revenue growth - implement innovative marketing strategies, up selling techniques, and promotional initiatives to maximise beverage sales and profit.
• Enhance guest satisfaction and service excellence - support the development and implementation of guest satisfaction strategies, monitor trends, gather feedback, and drive continuous improvement.
• Lead a high performing team - supervise and support team members, recruit new talent, monitor development, provide coaching, and foster a positive work environment.
• Uphold regulatory standards - maintain compliance with health, safety, sanitation, and alcohol regulations to ensure guest and team member well being.

Daily Duties

• Manage the Pub service to consistently meet high standards.
• Effectively control the flow of customers and interaction between the front and back of house throughout service.
• Ensure team members maximise all sales opportunities and consistently maintain brand standards with high levels of customer service.
• Handle all customer inquiries in an appropriate and professional manner.
• Accurately manage all transactions during service.
• Manage team member schedules, stock, and wastage levels.

Desired Attributes

A passion for the light and warmth of Hospitality; acting with Integrity; inspiring others through Leadership; belief in Teamwork; a sense of Ownership; and focus on the Now, bringing urgency and discipline to every moment.

Hotel: Conrad London St James, one of Hilton's three global luxury brands.

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