Assistant Pathway Co-ordinator

Responsibilities include making appointments, dealing with queries from patients and liaising with the wider administrative team as well as clinicians. Whilst some NHS experience is an advantage, full training will be given with a dedicated team trainer and mentor.

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

Once in the role we will give you every available opportunity to develop a wide range of skills that will equip you well if you wish to progress within the NHS and pursue future leadership and management roles.

• Provide a supporting role to the Pathway Coordinator to help ensure the efficient running of the service.
• Implement policies and procedures to maintain efficient department/office and digital filing systems to facilitate the smooth running of the administrative services.
• Use voice recognition software to ensure that letters for the specialty are sent out with the defined turnaround time, and be proactive in ensuring that each clinic attendance has been documented.
• Receive and take relevant action on telephone calls from patients, General Practitioners, etc.; provide reassurance and support to patients and families by telephone and make judgements about finding appropriate solutions to problems, which requires the ability to understand and explain the patient pathway.
• Arrange investigations, ensure that these have been performed, results received and seen by the relevant clinician, and upload results to the correct software, redirecting all investigation results as appropriate.
• Update patient details and view events using Patient Administration Systems (EPR). Register patients and ensure that all relevant information is available on the appropriate software prior to appointments; this may include providing reports as and when necessary.
• Ensure prompt location of paper records where required to enable the clinician to respond to correspondence/telephone calls received.
• Liaise with other departments as required.
• Liaise with pathway coordinators and team leader over any potential delays relating to issues with clinic letter turnaround.
• Work independently, making decisions within own role with minimum supervision.
• Act as deputy for the Pathway Coordinator in their absence for annual leave and sickness.
• Comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data.
• Undertake any other duties as directed, which may cover a wide range of duties including providing cover for other team roles at or below this band.
• Take responsibility for dealing with general communication, including email, shared mailboxes and EPR communication centre.
• Undertake general administrative duties, including filing, typing, photocopying, scanning, arrangement of meetings and taking minutes.

• Good general level of education (e.g. 5 GCSEs/BTEC grade C or above or equivalent) including Maths & English, IT qualifications/EPR trained, relevant administrative experience with up-to-date experience of MS Office, previous experience within the NHS/public sector.