Assistant Manager

The excitement is electric in Saffron Walden! We are launching a brand-new store and we have an experienced Store Manager who is building a top-tier team. To provide the right onboarding and training we are recruiting now and need two ambitious Assistant Managers to be part of this incredible launch.

Our Assistant Managers are at the heart of our stores. This is a fast paced, hands on role where no two days are the same. You'll lead from the front, support your team, and keep everything running smoothly. All while delivering a brilliant experience for our customers.

If you're looking for a role where you can grow, take ownership and develop towards becoming a Store Manager, this could be the opportunity for you.

With plans to expand from 230 to 300 stores by 2030, we're investing in our future, creating more opportunities for our colleagues to progress.

The role

As a Store Assistant Manager, you're the go to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you're supporting a delivery, or solving a customer issue. It's a role that keeps you moving, thinking and leading all day.

Responsibilities

• Leading the store in the Store Manager's absence
• Driving performance through sales and strong service
• Inspiring and supporting colleagues to deliver great customer service
• Keeping the store safe, legal and operationally strong
• Managing day to day operations

Store Operations

• Helping customers find what they need (self serve)
• Supporting larger home projects from design to installation (showroom)
• Delivering great service through our sales teams (assisted selling)
• Making sure orders are fulfilled smoothly (order fulfilment)
• It's a varied, hands on role where you'll build real leadership experience and learn every part of our business.

About you

You'll thrive in this role if you enjoy variety and a fast paced environment. This is a role for someone who's comfortable taking ownership. We're looking for someone who:

• Has experience in a customer facing environment
• Can lead and motivate a team, even during busy or challenging days
• Is organised, adaptable and solutions focused
• Brings strong communication and people skills
• Takes pride in delivering a great customer experience
• Experience in retail, trade, or a similar environment is essential. But it's only as important as your behaviour and mindset.

What you'll bring

• A hands on approach and willingness to get stuck in across all areas of the store
• Problem solving skills and resilience in a fast moving environment
• The ability to balance customer needs, team support and operational priorities
• Confidence using systems and technology in day to day tasks
• A full UK driving licence and flexibility to support nearby stores when needed

What we offer

• We'll support you to grow and develop your leadership skills, with real opportunities to progress.
• Up to 7.5% annual bonus + up to £300 per month gainshare bonus
• 6% pension contribution matched
• Up to 35 days' holiday including bank holidays
• 20% colleague discount
• Save as you earn scheme
• Life assurance
• Access to Digital GP and wellbeing support
• Discounts and cashback across a wide range of retailers

And you'll be part of a supportive, down to earth culture where people genuinely look out for each other.

A few things to know

• This is a physically active, hands on role.
• You may occasionally support nearby stores, so some flexibility and travel is needed.
• Flexible working can be discussed as part of your application.