Assistant Manager / Workshop Controller

Job title: Assistant Manager / Workshop Controller

Department: Activate Accident Repair

Hours: 45 hours per week, Monday - Friday, Saturday as required

Location: AAR Manchester, 4 Canary Way, Swinton, Manchester, M27 8AW

We're looking for a Assistant Manager / Workshop Controller to join our team, and play a key role at Activate Accident Repair Manchester.

Role overview

Assist the Bodyshop Manager to oversee all aspects of the Bodyshop, ensuring customer service level agreements (SLAs) and site key performance indicators (KPIs) are met while maximising profitability. Ensure service and repairs are carried out effectively and accurately to achieve the highest possible standards for technical quality within the Bodyshop.

Benefits

• 33 days holiday (including bank holidays)
• Bonus Scheme
• Personal health cash plan - claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

Key responsibilities

• Assist with planning resource and equipment levels around budgets and financial plans.
• Establish and maintain control of consistent workflow within the Bodyshop through effective capacity planning
• Adhere to operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed
• Regularly and consistently review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets and customer service scores
• Manage customer complaints from initial contact through to conclusion. To carry out any root cause analysis on each complaint, identifying and implementing any actions required
• Promote good communication throughout all areas of responsibility, develop and foster a pro active attitude through regular, open and honest communication that supports the achievement of Company objectives
• Implement operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed.
• Liaise with office logistics staff to monitor the number of vehicles coming into the site for repair.
• Optimum utilisation of resources within area of responsibility as set out in targets.
• Awareness and compliance with Health and Safety requirements in the workshop, and responsibility of personal protection equipment worn by the staff in the areas of responsibility.
• Responsible for notification of potential Health and Safety risk to the people who may be directly affected by the risk.
• Monitor and control workshop output and efficiencies.
• Verbal explanation of the repair procedure and process to the workshop and customers and variable levels of understanding.
• Implement the use of workshop equipment when allocating tasks.
• Ability to value a vehicle at a market value in order to determine the repairable economics of a damaged vehicle.
• Adhere to material wastage targets.
• Ensure no customer vehicle or contents is damaged/lost while vehicles under repair.

Skills and experience

• Ability to negotiate effectively with third parties.
• Ability to discuss and negotiate agreeable solutions to customer problems.
• Strong attention to detail.
• An understanding of the repair industry, vehicle legislation and trade practices.
• Knowledge of all aspects of Health and Safety including an understanding of the provisions of E.P.A. and Risk Assessment.
• Computer literate.
• Leadership and coaching attributes.
• Knowledge of repair process.
• Vehicle construction knowledge.
• The ability to work under pressure.

What We Offer

• Supportive and professional working environment
• Opportunity to grow with a dynamic and ambitious company
• Career development and progression opportunities