Assistant Manager - Plumbing and Heating Suppliers

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About Us

Founded in Yorkshire in 1986, Duftons has established itself as one of the largest independent plumbing and heating merchants in the North of England. We aim to provide the very best in customer care while offering the knowledge and expertise our trade and retail customers need to get the job done.

Key Responsibilities

The Assistant Branch Manager supports the Branch Manager in leading the branch team, driving sales performance, managing stock and inventory, and ensuring exceptional customer service-all with the goal of maximising profitability and delivering a first-class customer experience.

The key responsibilities of the role include:

Working full-time, Monday to Friday (40 hours per week).
Maintain up-to-date industry knowledge for yourself and your team, staying informed on current, new, and emerging product trends.
Proactively maximise sales by building strong relationships to grow and retain your customer base.
Aways upholding Duftons' core value of outstanding customer care.
Support the Branch Manager in leading and manage the branch team-handling recruitment, training, supervision, and performance evaluation-while fostering a positive, supportive environment through conflict resolution, regular feedback, and proactive talent development.
Work collaboratively with internal teams-including Purchasing, Finance, Marketing, IT, and HR-and with sister branches: drive your branch's performance while proactively supporting other locations to strengthen the success of the wider business.
Ensure smooth daily operations, including stock reconciliation, and maintaining appropriate stock levels.
Support the coordination, safety, and maintenance of branch vehicles to ensure efficient and safe fleet operations.
Promote and maintain a safe working environment by adhering to all Health & Safety regulations, policies, and procedures, and ensuring team compliance at all times.
Take legal responsibility in the absence of the Branch Manager for all branch health and safety matters.

_Please note that this is not an exhaustive list of responsibilities. You may be expected to perform additional duties that are reasonably aligned with your role as and when necessary._

Our Ideal Candidate

_ Essential _

Willingness and ability to travel as required for business purposes.
Ability to thrive in a fast-paced environment and adapt to a variety of challenges.
Demonstrated success in setting, tracking, and achieving key performance indicators (KPIs).
Self-motivated with a strong ability to work independently.
Uses initiative to drive both personal and team performance.
Basic proficiency using computers and business software (e.g., email, spreadsheets, and ERP systems).

_ Desirable _

Full UK driving licence
Previous experience in a senior role within the plumbing and heating supplies industry
Strong and comprehensive product knowledge within the sector
Proven experience in people management, with a passion for developing and leading high-performing teams.
Sound understanding of Health & Safety practices within the workplace.

What's In It for You?

Duftons is renowned in the industry for providing the best customer care and building lasting relationships with our customers. Our team is crucial to our success, and we strive to ensure we have a happy, engaged, and productive workforce. This role offers:

A competitive salary.
A sales-related bonus.
Private healthcare.
A company pension.
Staff discounts.
25 days of annual leave per year, with additional leave for long service.
Company events.
A friendly, supportive culture.

Job Type: Full-time

Additional pay:
Bonus scheme
Benefits:
Company events
Company pension
Employee discount
Free parking
On-site parking
Private medical insurance
Sick pay
Schedule:
Monday to Friday

Work Location: In person