Assistant Group, Conference, and Events Director

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Job Description - Assistant Group, Conference, and Events Director (HOT0BQAY) Work Location

The Waldorf Hilton, London Aldwych London WC2B 4DD

Join Our Team

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or hotels are the same, but our spirit and passion for hospitality always bring our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal: "To share the light and warmth of hospitality".

Located within the historic Waldorf Hotel in London, Homage is a restaurant that blends the elegance of classic British dining with a modern flair. Inspired by the hotel's rich heritage, Homage offers a refined yet inviting atmosphere where each dish is crafted with passion. From locally sourced ingredients to timeless recipes reimagined, every element celebrates British cuisine. Perfect for locals and visitors alike, savor a taste of London's history with every bite.

Good Godfrey's honors The Waldorf's original house band - Howard Godfrey & The Waldorfians. With dark oak paneling and a 1920s soundtrack, guests experience the opulence of the Roaring '20s. Our expertly crafted cocktails blend history, flavor, and style for a timeless experience.

We offer some of the best meeting and event facilities in the city. The Waldorf Hilton London hosts prestigious conferences and meetings in modern, flexible venues with natural daylight.

The Palm Court, once the setting for 'A Night to Remember', is flooded with natural light and ideal for conferences, exhibitions, or celebrations. Adorned with Edwardian features, it accommodates up to 400 guests, or up to 900 when combined with the adjacent Adelphi suite.

The Adelphi suite hosts up to 350 seated guests (500 standing), featuring state-of-the-art lighting, grand columns, and chandeliers. It can be set up with a stage at the front and center, with special lighting to create a memorable scene.

Rewards and Benefits

• Free and healthy meals when on duty
• Career growth opportunities
• Personal development programs to support your career
• Corporate Responsibility programs ()
• Team Member Travel Program: discounted hotel stays and 50% off Food & Beverages (subject to outlets)
• Referral Program
• High street discounts: with Perks at Work
• Holiday entitlement: 28 days including bank holidays, increasing to 33 days over time
• Discounted dental and health coverage
• Inclusive team member areas

Role Overview

As an Assistant GC&E Director (Planning), you will support the management of the Groups, Conference, and Events Sales office to meticulously execute event planning. You will interact with customers and guests to understand their needs and develop relationships for repeat business. Your responsibilities include:

• Maximize revenue opportunities for Groups, Conferences, and Events
• Review business plans, identify gaps, and proactively fill capacity to meet targets
• Contribute to the hotel's selling strategy and ensure departmental adherence
• Understand the competitive marketplace and implement strategies to stay ahead
• Conduct weekly checks of bookings, aiming for at least 90% accuracy in audits
• Develop the GCE Planning Team in customer service, relationship building, and sales techniques
• Manage and develop the team for career progression and succession planning
• Organize hotel promotional activities

Candidate Profile

The ideal candidate will have:

• Previous managerial or supervisory experience in Reservations or Conference & Events Sales within the hotel/leisure sector
• Strong leadership skills to motivate and exceed targets
• Analytical skills to interpret business indicators and market trends
• Excellent sales skills and coaching ability
• Strong organizational and planning skills
• Accountability and resilience
• Ability to work under pressure and adapt to different situations

At Hilton, Every Job Makes the Stay. We believe in creating unforgettable experiences and value each person's contribution to our guests' stays.