Assistant General Manager

We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu grocery offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

Job Overview

Our Assistant General Managers are accountable for supporting the overall performance of their shop, supporting the GM to build and lead a proud and engaged team, and deputising during your GMs' absence.

Key Performance Areas

As an Assistant General Manager, your performance will be measured against five KPIs: People, Standards, Customer, Profit and Sales. You will make decisions to deliver itsu's customer service excellence whilst balancing the daily operational demands.

Your goal will be to motivate and coach your kitchen and front of house team to fulfil their potential and know when to step back and allow your team to flourish.

Main Responsibilities

• Ensure you nurture your team to deliver results by having a complete Family Tree
• Ensure all food is delivered to the customer in line with our five food quality focuses
• Put the customer at the heart of everything you do in your respective shop
• Plan and review effectively to deliver timely, accurate and perfect production
• Be driven to grow your like-for-like sales to achieve your shop's maximum potential

People Values

• I take pride in what I do
• I genuinely care for people
• I want to grow myself & others
• I build trust around me

Benefits

• Competitive salary
• Industry leading Training and Development and encouragement to progress your career
• Private medical insurance
• Health cash plan scheme which allows to claim cashback on dental check ups, physiotherapy, eye test and much more
• Mental wellbeing platform and one-to-one therapy sessions and employee assistance programme
• Optional critical illness cover and life insurance
• Flexible e bike subscription and cycle to work scheme
• A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not
• Company pension scheme
• An array of business events and socials throughout the year, including team days out, summer party for the whole family, pride and quarterly business events