Assistant General Manager

We're seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team & elevate the guest experience at one of our flagship gastro pubs-where impeccable service, elevated dining, and timeless hospitality meet.

As Assistant General Manager, you'll work side by side with the General Manager to oversee the daily operations of a vibrant, high volume gastro pub. You'll be a natural leader, a confident communicator, and a hands on operator who thrives in a fast paced environment.

Benefits

• 50% off food and drink in our pubs for up to 4 people
• Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More
• 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.
• Celebrate your 1-year anniversarywith an overnight stay in the Cotswolds,On us!
• Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Earn more with our employee referral scheme.
• Delicious staff meals on shift.
• Career progression opportunities, on going training to develop yourself personally and professionally.

Responsibilities

• Oversee daily restaurant operations, ensuring seamless service and efficiency.
• Recruit, train, and inspire a high performing team to deliver exceptional guest experiences.
• Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations.
• Control budgets, manage costs, and work towards meeting revenue targets.
• Act as a visible leader, building relationships with guests and handling feedback professionally.
• Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth.

Qualifications

• Proven experience as an AGM, Restaurant Manager or similar
• Ideally you will have previous experience in fine dining or high end restaurants
• Strong leadership skills with the ability to motivate, manage and develop a diverse team.
• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work in a fast paced environment and make decisions under pressure.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexibility to work evenings, weekends, and holidays as needed