Assistant Front Office Manager

Introducing Miiro Inspired by the Latin word meaning 'I wonder' or 'I marvel', we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.At Miiro, we believe there's a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe's most interesting neighbourhoods, we also encourage guests to discover new places - on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they've had a brilliantly considered stay.

Creating 'Brilliantly Considered Stays' is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.We are looking for an exceptionally talented Assistant Front Office Manager. The Assistant Front Office Managerwill maintain consistent standards of service andensuring customer satisfaction. Create a working environment that supports the organisational values.

Assistant Front Office ManagerResponsibilities:

• Manageand support the front desk team, ensuring seamless operations and outstanding guest experiences.
• Handle guest check-ins and check-outs, maintaining high standards of service.
• Conductduty manager shifts, managing hotel operations and resolving guest issues efficiently.
• Implement upselling techniques to enhance guest stays and maximize revenue.
• Collaborate with other departments to ensure guest satisfaction and smooth service delivery.

Assistant Front Office ManagerQualifications:

• Experience with working with room booking systems
• Proven experience in a hotel reception or front desk role, with supervisory experience preferred.
• Strong leadership and communication skills.
• Excellent problem-solving abilities and a proactive approach to guest service.

What do we offer:

OurAssistant Front Office Managersreceive excellent Company benefits:

• A competitive salary
• 4 on 4 off working patterns.
• 20days paid holiday
• Discounted hotel room rates across our hotels, for you and friends and family
• Fantastic Training and Development opportunities
• Free Meals on shift
• Pension cover
• Unrivalled Career Progression prospects