Assistant Front Office Manager

Why join Apex Hotels?

You will receive a warm welcome into the Apex family upon joining us as an Assistant Front Office Manager in Dunblane. You will genuinely care about our guests and each other, and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role while working as part of the Guest Services team, as we believe that personality, style and friendliness are what make Apex Hotels stand out.

In conjunction with the Front Office Manager, you will be responsible for ensuring that the Front Office Receptionists and Duty Managers provide the highest level of customer care so that our guests return time and time again.

Role Overview

Your responsibilities will include:

• Supporting the Front Office Manager by overseeing the day to day running of the Reception, Duty Manager and Night shifts.
• Developing and implementing departmental strategies that will grow customer performance and excellence delivery.
• High visibility during key guest demand periods delivering a total lobby experience.
• Delivery of monthly Net Promoter and Guest Review Index arrival / stay / departure targets.
• Taking responsibility for dealing with any issues.
• Coaching team members to improve and develop.
• Managing the department in the absence of the Manager.
• Ensuring communication is maintained between key departments.
• Generating ideas to drive the business forward.

About you

You will have excellent attention to detail in order to provide consistent standards. This is a vital leadership role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. The Customer Experience is at the centre of everything you do. You will enjoy chatting with guests, offering help and assistance, be efficient at solving enquiries, and always have a smile for both teams and guests. We want you to bring your infectious personality, which helps make Apex who we are.

Qualifications

• Excellent standards.
• Self aware and able to evaluate your own work.
• Able to lead a team.
• Previous experience with a hotel reception at Supervisor/Duty Manager level.

Employee Benefits

• 29 days holiday.
• Training and development from day one.
• Employee events and celebrations.
• In house company interactive employee communication app.
• Access to our state of the art gym and pools.
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme.
• Financial Wellbeing App.
• £200 referral bonus when your friends or family join the team.

Additional Benefits after Three Months

• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes.
• Long service recognition.
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two.
• 50% discount in our restaurants.
• Cycle to Work Scheme.
• Discounted room rates for employees, friends and family.
• Spa treatments and product discounts.
• Life Assurance cover.

We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big - there's a place here for you. We have one ask - that you bring your personality, ideas and spark. We're an innovative, thriving business and we want you to be part of our exciting journey.

Note: This role does not meet the requirements for sponsorship under the Skilled Worker visa route.