Assistant Front Office Manager

We are looking for an Assistant Front Office Manager to join our Reception team at the Old Bank Hotel.

Ideal candidate will:

• Have a passion for hospitality, high-level attention to detail and a positive can do attitude with a keen willingness to learn.
• Be able to lead, inspire and motivate people.
• Be excellent at interpersonal communication, coaching and teamwork.
• Have high-level written English and strong IT literacy.
• Have strong organisational skills.
• Have previous managerial experience within a luxury hotel.

Assistant Front Office Manager responsibilities:

• Represent and maintain the hotel's high standards of personal presentation and behaviour, overseeing the procedures of the reception department, whilst on duty as a working member of the team.
• Inspire a positive attitude to teamwork, contributing to the smooth running of reception and encouraging productive interaction with all other departments.
• Liaise with the Front Office Manager & Head Housekeeper, ensuring the flow of communication necessary for the hotel's efficient operation, at five star standards.
• Maintain the image and culture of the team, developing the skills of reception staff, in conjunction with the Front Office Manager.
• Maximise the hotel's occupancy through efficient handling of enquiries, together with good teamwork and communication.
• Practice effective rate management through familiarisation with the hotel's business trends, relevant to seasonal and local market forces.
• Support the Front Office Manager in maintaining and updating Reception procedures; ensuring daily checklists are completed, for training and procedural purposes.

We offer a sensible shift pattern, across a 40 hour working week (Monday to Sunday rota with two days off) with an OTE up to £33,000.00 per annum, including non contractual service charge (tronc).

Part time hours may also be considered.

Assistant Front Office Manager Benefits:

• Meals on duty
• 50% discount on food within our restaurants
• Up to £700 recruitment incentive
• Uniform provided
• Membership to our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Opportunities to develop within the Company
• 28 days holiday inclusive of bank holidays per annum (pro rata)
• Complimentary 'Manager's meal' within one of our restaurants every six months
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards: offering discounted gym membership, high street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.