Assistant Front Office Manager

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

The Trafalgar St. James London, Curio Collection by Hilton is a five-star lifestyle hotel featuring 137 bedrooms, including nine suites and three studios. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End it offers an iconic London experience. The hotel's vibrant venues, including The Rooftop and Rockwell, are celebrated for exceptional service, bold design, and a dynamic atmosphere that attracts both Londoners and international guests alike.

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

Why Join Crimson Hotels?

We believe great people deserve great perks:

• Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand
• Extra Day Off for Your Birthday - Because your day matters
• Employee Assistance Programme and wellbeing
• Free refreshments and freshly cooked meals while on duty
• Learning and development opportunities for career progression
• Health Benefit schemes
• Recognition and reward schemes
• Pension Scheme & Life Assurance
• Discounts in our F&B Outlets

What your day will look like?

You will support the Front Office Manager in overseeing daily operations and ensuring a seamless guest experience from arrival to departure. You will lead and mentor the front office team, handle guest feedback and resolve issues professionally, and assist with training, scheduling, and team development. The role also involves coordinating with other departments, maintaining compliance with brand and quality standards, and contributing to reporting and performance monitoring to drive operational excellence.

What You'll Bring?

The ideal candidate will have a minimum of one to two years of supervisory or assistant managerial front office experience within a five-star hotel environment, supported by strong interpersonal and organisational skills and the ability to multitask under pressure. You will be confident in guest relations and complaint handling, with a passion for delivering exceptional service and developing high-performing teams. Familiarity with systems such as OnQ is highly desirable, along with a proactive mindset, attention to detail, and a commitment to continuous improvement in delivering exceptional guest experiences. While LQA experience is desirable, it is not essential.

Ready to make a difference? Apply now and let's create meaning experiences.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody's contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.