Assistant Directorate Co-Ordinator

An exciting opportunity has arisen for an Assistant Directorate Co-ordinator to support the operational delivery of Head & Neck Services.

Working closely with the Directorate Manager, Group Manager and clinical teams, you will support the management of clinics, theatres, waiting lists and RTT performance, ensuring services are delivered efficiently and patients are seen in line with national and Trust targets.

Key responsibilities include:

Supporting day-to-day management of clinics and theatre activity

Monitoring RTT pathways, waiting lists and DNA rates

Managing clinic templates and capacity using EPR and ERS

Supporting rota coordination and medical staffing records

Producing performance reports and activity data

Handling sensitive enquiries professionally and empathetically

Deputising for the Directorate Manager when required

About you:

You will have NHS experience within a patient access or directorate environment, strong organisational skills, and the ability to work under pressure. A good working knowledge of EPR, excellent communication skills, and a commitment to patient confidentiality are essential.

This role offers an excellent opportunity to contribute to service improvement within a busy surgical specialty.

Main duties of the job

Key responsibilities include:

Supporting day-to-day management of clinics and theatre activity

Monitoring RTT pathways, waiting lists and DNA rates

Managing clinic templates and capacity using EPR and ERS

Supporting rota coordination and medical staffing records

Producing performance reports and activity data

Handling sensitive enquiries professionally and empathetically

Deputising for the Directorate Manager when required

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job responsibilities

To assist with the management, development and delivery of an effective patient and customer focused service for all stakeholders. This includes all outpatient areas, treatment areas in-patient and day case service provisions across the Head and Neck Service.

To assist the Group Manager and Directorate Manager across a range of duties as required.

To assist with the responsibility for certain delegated activities outside the Health Records remit.

To assist with the monitoring of the Directorates waiting lists. This will require working closely with the Directorate Management Team, to assist the implementation of strategies for meeting waiting list targets, bringing any areas of significant variance to the attention of the Directorate Management Team.

To assist with the monitoring of the performance of the Government/Trust targets.

To assist with clinic templates, liaising directly with the Consultants, and Medical Staff on the Trusts CareFlow (EPR).

To keep robust records of annual leave and sickness records for the medical team.

Person Specification H&N

• GCSE English Language and Maths
• Educated to Degree level or able to demonstrate equivalent work experience and applied knowledge
• OCRII/III Typing/Word Processing OR Significant experience of managing RTT waiting times via Patient Administration System
• 2 years of operational experience managing a team of which 1 year is at managerial-level experience
• Experience/knowledge of leading re-design or change management initiatives
• Experience of conducting negotiations with others in the organisation
• Experience of undertaking service planning taking into account allocated budget, manpower, equipment, and organisational factors
• Ability to use problem solving skills for highly complex situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.