Assistant Community Manager

Overview

The purpose of this role is to manage and support the delivery of the day to day resident experience objectives of the property, leading the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. The role supports the Community Manager in the day to day financial and operational management of the property, including leasing, marketing, maintenance and tenancy administration.

Responsibilities

• Acts as a role model at all times by demonstrating the core values.
• Actively seeks interaction and contact with residents to proactively improve front of house service delivery, anticipating and exceeding resident expectations.
• Promotes resident satisfaction and retention by monitoring feedback, responding promptly to questions and complaints, and taking appropriate action to resolve service issues.
• Assists and supports the Community Manager with communications, assessment and development of team members.
• Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals, while promoting tenancy extensions and other revenue streams.
• Co ordinates the tenancy management process by conducting periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
• Processes invoices from vendors, contractors and service providers for payment and manages communication with the finance team and other stakeholders.
• Ensures the operation of the community complies with company policies, procedures, and all applicable laws and regulations governing housing operations and residential lettings.
• Conducts regular community walk abouts and inspections, taking appropriate actions to ensure that the physical aspects of the property, grounds, buildings and amenities meet established standards for safety, cleanliness and general appearance.
• Completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting, ensuring data accuracy.
• Supports resident event management within the community.
• Undertakes marketing and leasing activities, including viewings, following up on enquiries and converting sales.
• Develops and maintains local knowledge and information resources relevant to resident needs (e.g., travel, entertainment, amenities).
• Stays informed about current market and competitor conditions.
• Assists with summer community preparations, including move in and move out processes.
• Assists the Community Manager in ensuring the property meets necessary health and safety requirements, monitors incident reporting and completes compliance activities in line with company policies.
• Participates in the on call roster to provide out of hours emergency support for the community as required.
• Works with the Community Manager in preparing the annual budget and monthly management accounts.

Qualifications

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Good team player with strong relationship building and influencing skills.
• Ability to act autonomously, making decisions and taking action when required.
• Fluent English verbal and written communication skills.
• Excellent organisational skills with the ability to multitask and prioritise.
• Numerical skills necessary to complete the above activities.
• Self and culturally aware, adapting communication and negotiation skills to suit diverse audiences.
• Flexible approach to work and adaptability to thrive in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and to continuously improve personal and professional knowledge.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct interviews via text or messaging; all communication will come from official Greystar email addresses If you receive suspicious requests, please report them immediately to .