Assistant Business Manager

Assistant Business Manager

Department: Retail

Employment Type: Permanent - Full Time

Location: Kildare Village

Description

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint.

Our award winning products and treatments blend nature's finest botanicals with advanced scientific innovation, delivering high touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As an Assistant Business Manager, you will play a key role in supporting the Business Manager to drive commercial success, lead the team, and deliver exceptional client experiences. Acting as a role model in store, you will combine strong sales performance with coaching, operational excellence, and a passion for the ELEMIS brand.

What You Will Do

Support business performance

• Partner with the Business Manager to drive sales, treatments, and overall store performance
• Support the delivery of KPIs including sales targets, ATV, and client retention
• Analyse performance trends and contribute ideas to maximise opportunities for growth
• Lead by example through strong personal sales and client engagement

Lead and develop the team

• Support in coaching and motivating the team to deliver exceptional service and results
• Carry out regular in store coaching to elevate selling skills and product knowledge
• Assist with 1:1s, feedback conversations, and development plans
• Help foster a positive, inclusive, and high performing team culture
• Step up to lead the team in the Business Manager's absence

Deliver exceptional client and treatment experiences

• Provide personalised consultations and skincare advice
• Support the team to deliver best in class treatment experiences aligned to luxury standards
• Champion a seamless client journey from consultation through to follow up
• Build loyal client relationships through strong clienteling and repeat engagement

Build client and partner relationships

• Support the execution of in store events and brand activations
• Strengthen relationships with Flagship stakeholders and colleagues
• Act as a brand ambassador, representing ELEMIS with professionalism and passion
• Contribute to initiatives that grow the client base and enhance brand visibility

Drive store and operational excellence

• Maintain exceptional standards of merchandising, hygiene, and presentation
• Support stock management, stock takes, and accurate product handling
• Ensure compliance with brand standards and Flagship Partner expectations
• Assist in rota planning and day to day operational organisation

Work sustainably and responsibly

• Support the delivery of ELEMIS sustainability commitments in daily operations
• Encourage mindful practices that reduce waste and environmental impact

Who You Are

• Experienced in a client focused environment, target driven environment
• A strong seller with a passion for delivering results
• Emerging leader with the confidence to coach and support others
• Commercially aware with an understanding of KPIs and performance drivers
• Skilled at building meaningful client relationships
• A confident communicator with excellent interpersonal skills
• Well organised with the ability to balance priorities in a fast paced environment
• A collaborative team player who values inclusivity and diverse perspectives

What We Offer

• Generous staff discount on ELEMIS products and spa treatments, plus L'OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured training in product knowledge, consultation skills, and leadership development
• Ongoing career progression opportunities
• A supportive, inclusive environment where you can grow and succeed
• The opportunity to develop your leadership capability and make a visible impact