Assistant Administrator

Are you a proactive, organised individual with a passion for people?

We are looking for a dedicated Assistant Administrator to join our West Kent Neuropsychiatry team.

The Impact You'll Make

A Welcoming Presence: You will manage our reception area, meeting and greeting patients with empathy and professionalism as they arrive for their appointments.

Operational Excellence: You'll provide high-quality administrative support to our clinicians and the wider admin team, ensuring the clinic runs like clockwork.

Flexible Support: While you'll be based in West Kent, you'll occasionally support our East Kent team in Ashford, ensuring a consistent and reliable service for all our patients.

Driving Change: We value fresh perspectives! You'll be encouraged to contribute to service improvements and help us find better ways to support our community

You will contribute to service improvements and ensure that we adhere to Trust values Caring, Inclusive, Confident and Curious.

Main duties of the job

• To manage reception, meeting and greeting our patients, carers andvisitors signposting them to where to sit and wait for their appointment
• To answer incoming calls via the 8 x 8 system, taking accuratemessages and passing them on to relevant staff
• To make calls to our patients arranging appointments and confirming appointment times, managing the appointments on RiO and typing of and sending out of appointment letters.
• To process incoming referrals scanning and uploading to RiO, opening them to our Service and preparing documentation for MDT.
• To process outcome of MDT by sending acceptance and decline letters in a timely manner

About us

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.

Job responsibilities

Please refer to the attached job description for the full details on the responsibilities and person specification

Person Specification Qualifications

• NVQ Level 2 or equivalent in administration with proven experience (Certificate to be brought to interview)
• A-C Grade GCSE Mathematics (with certificate to be brought to interview)
• A-C Grade GCSE English Language (with certificate to be brought to interview
• NVQ Level 3 or equivalent in Business Administration (Certificate to be brought to interview)

Experience

• A have a minimum of two years experience of working in a healthcare environment preferably NHS with demonstrable experience of working in an administration environment and working with computerised systems
• Experience of working in an healthcare environment, preferably NHS

Knowledge and Skills

• Ability to use Microsoft 365 packages to include Outlook, Powerpoint, Excel and TEAMS to a high standard
• To have excellent proven communication skills both in face to face situations and over the telephone and the ability to handle sensitive information in an empathic manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kent and Medway Mental Health NHS Trust

Address