ASB Manager

Job Title: ASB Manager
Location: South East London
Salary: £38.59 p/hr umbrella
Contract Type: 3 to 6 month ongoing contract

About the Role:
Are you passionate about making communities safer and improving residents' quality of life? We're seeking a dynamic and innovative ASB (Anti-Social Behaviour) Manager to lead a high-performing team in delivering an outstanding, customer-focused ASB service.
Working closely with Community Safety, Housing Needs, and other key stakeholders, you will take a proactive, multi-agency approach to tackling ASB, supporting victims, and ensuring vulnerable individuals receive the help they need.

Key Responsibilities:

• Lead the ASB service, delivering effective and outcome-focused responses to ASB complaints.
• Prioritise support for victims and complainants, ensuring high levels of satisfaction.
• Drive service improvement through innovation and performance monitoring.
• Embed safeguarding and vulnerability awareness in daily team operations.
• Ensure best-practice responses to domestic abuse cases.
• Motivate and manage your team through effective recruitment, supervision, appraisals, and development.
• Monitor team performance against KPIs, policies, and statutory requirements.
• Produce high-quality reports for internal and external stakeholders.
• Build strong relationships with residents, community groups, and partner agencies.
• Champion a customer-first approach in handling complaints and enquiries.
• Contribute to health and safety practices, policy development, and major projects.

What We're Looking For:

• Proven experience in managing ASB services or similar community-based roles.
• Strong leadership, people management, and performance improvement skills.
• Excellent knowledge of safeguarding, domestic abuse casework, and ASB legislation.
• Experience in multi-agency collaboration and stakeholder engagement.
• Skilled in report writing, data analysis, and performance monitoring.
• Ability to work flexibly, including occasional evenings and weekends.

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.