Area Operations Support Administrator (Apprenticeship)

£25,272.00 PA moving to Band 3 payscale on completion of apprenticeship.

This is an exciting opportunity to join our Area Operations team as an Apprentice Administrator. You will be working at the heart of a fast-paced, friendly and supportive environment, providing high-quality administrative support that helps our operational and clinical leaders deliver safe and effective services across Cumbria and Lancashire. Alongside gaining hands on experience, you will be supported to complete your Level 3 Business Administrator Apprenticeship, developing the skills, confidence and knowledge needed to thrive in an administrative career.

We are looking for a motivated individual who is enthusiastic about learning on the job, enjoys working collaboratively, and wants to make a positive difference by supporting our frontline services. This role is ideal for someone who wants to develop their administrative and organisational skills and takes pride in providing a professional and efficient service that helps improve healthcare across the Cumbria and Lancashire region.

In this varied and rewarding role, you will provide essential administrative support to our Area Operations Senior Leadership Team. A key part of the role involves coordinating a wide range of meetings and events, which includes preparing agendas, collating papers, taking accurate minutes and maintaining action logs to support progress against agreed priorities.

Main duties of the job

As part of the wider administrative team, the postholder will help manage the area compliments process, ensuring staff are recognised for the positive impact they make. As a key point of contact for the area team, you will manage correspondence professionally and ensure clear, timely communication with colleagues. You will work closely with the wider administrative team to provide flexible support, contribute to a positive team culture and ensure the consistent and high quality delivery of administrative services.

This role will give you valuable experience across a variety of administrative tasks. It offers meaningful responsibility and a supportive environment in which to develop your skills. Occasional travel across Cumbria and Lancashire may be needed to attend or support meetings. Please refer to the job description and person specification for a full overview of the role. More information on the L3 Business administrator apprenticeship can be found here -Business administrator / Skills England

Applicants with non GSCE or equivalent educational qualifications will be required to provide a statement of comparability via the UK ENIC to make sure that the qualifications match the requirements as stated on the person specification.

Interview planned for 19th March 2026.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non emergency patient transport services for those patients who require non emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job responsibilities

Please ensure that you have read and understood the job description and person specification before applying.

Person Specification

• Good written and verbal communication skills
• Excellent interpersonal skills, able to engage with all levels of hierarchy
• Understands and maintains confidentiality
• Collaborative team player with the ability to work effectively with colleagues across multiple locations
• Excellent attention to detail
• Able to work under pressure and to deadlines
• Ability to travel across Cumbria and Lancashire to various trust sites as required

Qualification and Knowledge

• Educated to GCSE or equivalent level, with a minimum of five subjects passed at grade C / 4 or above, including English and Mathematics
• NVQ 3 in Business Administration or equivalent experience
• Knowledge of the Data Protection Act and General Data Protection Regulation (GDPR)

Experience

• Previous experience in an administrative support for a busy and diverse team
• Experience in minuting meetings, compiling reports and collating meeting packs
• Experience with Microsoft Office and associated systems, with strong working knowledge of Word, Excel, PowerPoint, Outlook, and Teams

Values and Behaviours

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.