Apprentice Site Co-ordinator

About the Role

Get Set to be the welcoming, organised presence that helps people feel supported from the moment they walk through the door. The Administrator Apprentice role sits at the heart of our office. You are often the first person clients speak to and the first face they see. Your work helps the RESTART team focus on what they do best: supporting people to move forward, build confidence and make progress.

This is an entry point into a professional administrative career, with real responsibility from day one and structured learning alongside your role.

What This Role Is Really About

This role is about trust. It is about consistency. It is about creating a calm, respectful environment where people feel taken seriously. Small actions matter here.

A friendly greeting. An accurate record. A follow up call done properly. You will work in a busy, people focused office.

Visitors arrive throughout the day. Structure keeps things moving.

What You Will Do

• Act as front of house for the office
• Welcome visitors and manage reception professionally
• Answer incoming calls and make outbound calls to clients
• Handle correspondence, scanning, filing and document management
• Support the RESTART team with day to day administration
• Schedule appointments and manage team diaries
• Provide basic Information, Advice and Guidance when appropriate
• Keep records accurate and up to date

Employer / Stakeholder Element

You will speak with clients daily, support advisers and delivery staff, and help create a positive first impression of Get Set UK.

What Makes Someone Successful Here

You care about getting things right. You stay polite and professional, even when it's busy. You follow instructions and ask questions when unsure. You understand that reliability builds trust.

What You Will Bring

• A genuine interest in administration and customer service
• A polite, confident communication style
• Willingness to learn and take feedback
• Basic IT skills and confidence using Microsoft Office

Trainable

• RESTART Scheme processes
• Customer guidance and IAG basics
• Office systems and compliance requirements

A Day in the Role

You open the office and prepare reception. Clients arrive and you welcome them. You answer calls and book appointments. You support advisers with admin tasks between interruptions. You update records and scan documents. You finish the day knowing the office is organised and ready.

What You Will Get From This Role

• A clear entry point into an administration career
• Structured training and apprenticeship support
• Experience in a regulated, people focused environment
• Transferable office, customer service and admin skills
• You will be able to point to real outcomes you have delivered

Vitality health cover including GP access, mental health support and physio; IncentFit rewards worth up to £360 per year; Employee Assistance Programme; Pension with 5% employer and 3% employee contributions; Increased annual leave with service.

Values

At Get Set UK, we are Ambitious, we take Pride in what we do, we are Considerate, we Own It and we Inspire. We are looking for people who bring these values to their work consistently.

Why Join Get Set UK

We are a growing organisation delivering high impact employability and skills programmes. We support tens of thousands of people each year. Our work strengthens communities and creates real opportunity. This role gives you meaningful experience in work that matters.

Equal Opportunity

Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process. This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients.