Apprentice Service Advisor

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Norscot Truck & Van Dundee

Job purpose

Working in an exciting and busy environment. The apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will work towards a SQF Level 6 Customer Service apprenticeship. Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department. The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations. The apprentice's role will include the following: Dealing with customers both face to face and by telephone To process and solve customer service complaints Look to promote continuous improvement in customer service

What will I learn?

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course. An apprentice's training includes: Industry recognised standard qualification Core Skills in Maths & English (if required) SCQF Level 6 Customer Service Apprenticeship Framework

What qualifications or qualities are required?

The successful candidate will hold a minimum of National 4 grades in both Maths & English and ideally will already hold a National 5 A, B or C grade in both Maths & English