Apprentice Service Advisor - Toyota

Location Toyota Waterlooville Region Hampshire Category Toyota - Waterlooville (STW) (Apprenticeship) Vacancy Type Apprenticeships Salary Apprentice living wage Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for an Apprentice Service Advisor to join Toyota dealerships based in Waterlooville.

Your day

As an Apprentice Service Advisor, you will learn to become the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also learn to manage the flow of information between the workshop and the customer, always delivering excellent customer service.

Your day will include working alongside other Service Advisors:

• Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
• Initiating documentation and maintaining customer records and follow up systems.
• Providing customers with estimates, and notifying customer's promptly when the work is complete.
• Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
• Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
• Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
• Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.

Have you got what it takes?

• Experience in a customer facing role.
• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Attention to detail and maintains good, accurate quality of work.
• PC/ Web literate.
• Full clean driving licence.

What is in it for you?

• Highly competitive salary.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
• Birthday day off.
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN - Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant - tool box insurance.

Hours of work

Monday to Friday 08:00 to 18:00 (with 1 hour for lunch)